Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,020 Reviews
Call Service Center (815) 459-4000

1,020 Reviews of Martin Chevrolet - Service Center

Sort by
March 03, 2023

Great staff professional knowledgeable and went up and beyond my expectations. I would strongly recommend this dealership. More

by angelo.lekas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Martin Chevrolet responded

Angelo, We're pleased to know we have been able to exceed your expectations and really help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

March 01, 2023

I've been a customer for a while now and I will be coming back in the future. Very satisfied with the service Martin provides for their customers. More

by Edcwik1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! We are always more than happy to assist you if anything else comes up. - Martin Chevrolet

March 01, 2023

Liked the service and hospitality we get when there, have no regrets from buying both .y vehicles from Martin Chevrolet, still waiting on door lights on back order but there come in. More

by Djmcgehee60@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

February 26, 2023

Everyone was helpful and kind. The service was complete in a short time so thanks. More

by mlphillippe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Martin Chevrolet responded

It is wonderful to hear that everything was completed quickly and to your satisfaction! If you need any further assistance, please do not hesitate to contact us. We wish you all the best! - Martin Chevrolet

February 24, 2023

Called this morning about my tire pressure. They were able to take my car immediately - even ran it through the car wash. More

by bmazurek65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Martin Chevrolet responded

Thank you so much for turning to us for assistance; we are delighted to help you get back on the road as soon as possible! - Martin Chevrolet

February 23, 2023

The dealership has never had such bad communication. Horrible to get in touch with when my truck was there. Asked if they could fix one thing they said they could. Later get a call it’ll be over 500. More

by Bradteagarden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Bradteagarden responded

Martin Chevys service and communication was horrible. Don’t know if I’ll go back. That would be two dealers I won’t go back to.

Mar 07, 2023 -

Martin Chevrolet responded

Brad, We value our customers and truly appreciate the time to share your opinions. Thank you for filling out our survey, it is truly how we improve our customer experience and processes. We apologize for the poor communication with your Service Advisor Ralph. After reviewing your service visit and the recommendations we made, we wanted to remind you the General Motors parts we provide have a nationwide warranty with all General Motors Dealerships, and come with coverage for 2-year, unlimited mileage if it were to fail prematurely. You can also apply your inspection fee that you have already paid toward the recommended repairs. We wish you the best of luck and hope that you might consider us again in the future. - Martin Chevrolet

February 23, 2023

Again, above and beyond from the stellar group at Martin! When I drop my car off, every time I am greeted with a smile and never feel rushed. This time was no exception! I worked with OC, from start to finis More

by rmalachuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Martin Chevrolet responded

We are overjoyed to hear that your experience with us was excellent! Thank you so much for taking the time to write such a kind review – it means the world to us that you chose Martin Chevrolet. - Martin Chevrolet

February 22, 2023

Ociel was attentive and kept me informed of the issues with my vehicle. The service tech was also knowledgeable and great to speak with regarding my vehicle. Great customer service as always! More

by REBECCA.TROJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Report | Print
Feb 28, 2023 -

Martin Chevrolet responded

Rebecca, We are pleased to know we have exceeded your expectations and provided you with the assistance you needed! If you have any additional questions, don't hesitate to reach out to us. Our team is more than happy to assist you in any way we can! - Martin Chevrolet

February 22, 2023

The are wonderful diler great people and good service thank you to Martin Chevrolet I recommend every body this diler More

by JANIPEREZ82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Martin Chevrolet responded

Thank you so much for taking the time to let us know how your experience with our team went when you visited us for service on your vehicle. We sincerely hope that you will come back and visit us soon! - Martin Chevrolet

February 22, 2023

Fast service comfortable waiting area with water and coffee while you wait. Great service. Definitely will come back! More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember his name sorry
Report | Print
Feb 28, 2023 -

Martin Chevrolet responded

Shane, We truly appreciate your feedback! We strive to provide the best possible experience for our clients, and we are so grateful that you had a pleasant one. Thank you for taking the time to let us know! - Martin Chevrolet

1
...
49
50
51
...
102