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Mercedes-Benz of Annapolis
Annapolis, MD
3,120 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,120 reviews
September 10, 2020
Wayne made my Mercedes Benz purchasing experience the best experience I've ever had at a car dealership. He exceeded my expectations with knowledge of product and I made my purchase decision without any best experience I've ever had at a car dealership. He exceeded my expectations with knowledge of product and I made my purchase decision without any pressure at all. Larry Cash was working through the paperwork quickly and I was quickly on my way with my new car. More
by ronaldpstefano
September 09, 2020
I appreciate the team at Annapolis Mercedes. They did all that could be possibly done to make sure that I purchased the car I wanted. that could be possibly done to make sure that I purchased the car I wanted. More
by sheliamjones
September 07, 2020
“Teamwork makes the Dream work!” is true when it comes “Teamwork makes the Dream work!” is true when it comes to this team. Awesome customer service, knowledgeable and friendly! They exceeded my expectati “Teamwork makes the Dream work!” is true when it comes to this team. Awesome customer service, knowledgeable and friendly! They exceeded my expectations and goal. More
by Vivian J
Employees Worked With
Other Employees :
Terrace (service), Garrett Williams
September 05, 2020
I would like to think you Mercedes for Casey, Dean, Allen and Alex they are so awesome. They listed to what my needs where, knew what I was feeling, had confidence, given me motivating, honesty about Allen and Alex they are so awesome. They listed to what my needs where, knew what I was feeling, had confidence, given me motivating, honesty about the sale and they made it happen. If I can describe them it would be: ability to listen, empathy, confidence, enthusiasm, multitasking skills, honesty, adaptability, communication, passion, persistence, tenacity, charm, imagination, patience, initiative. Above all helpful and I tell others. Thank you very much for your time, patient, consideration and your assistance. I could have not done this with out you. Have a bless day and keep up the good work. More
by Gail
September 03, 2020
James Holthaus (Jim) was great to work with. He listened to my goals for the purchase of the vehicle, helped get the approval for it to fit my budgetary concerns, worked with my credit union when asked, and to my goals for the purchase of the vehicle, helped get the approval for it to fit my budgetary concerns, worked with my credit union when asked, and made getting to that place where the deal was finalized fairly smooth. On the evening I came out to physically go through the paperwork, Jim had to make up for a few essential items I forgot to bring. We worked out a reasonable solution and the deal was final. Thanks Jim Allen Belcher did a great job explaining the total car services that the Mercedes corporation and the Annapolis dealership has to offer. He made my experience an even better one as he made me aware of the things that will enhance my experience with them for years to come. He did not pressure or insult my decisions in any way; he just made the finances and the service options that are available well known and understood. Thanks Allen! Dean Cunningham introduced himself as the Sales Manager and asked if I had any questions or concerns. He and Jim discussed the best way to avoid me having to wait another 5 days to get the vehicle since I drove my car that I was keeping to the dealership, and would have no transportation to come and get the new vehicle for about that time. Dean cleared the delivery of the vehicle the next day and Jim took control of the effort! My vehicle arrived safe and sound by noon the next day!! The receptionist was friendly as well. More
by kctccoleman
September 03, 2020
Alex does a wonderful job at communicating and advocating for his clients. Always ensures I am taken care of efficiently and w great care ! Thx Alex ! for his clients. Always ensures I am taken care of efficiently and w great care ! Thx Alex ! More
by aacalvert123
Employees Worked With
September 03, 2020
It is a pleasure in receiving impeccable service from Alex. Alex is thorough & always goes the extra mile. Alex, your the best, appreciate all you do. Alex. Alex is thorough & always goes the extra mile. Alex, your the best, appreciate all you do. More
by 1ball10pins
Employees Worked With
September 03, 2020
Steve is my new tech advisor at MBenz. He’s very thorough, timely communicator, and goes the extra mile to insure the experience is a positive one... I did not realize this kind of service still exi thorough, timely communicator, and goes the extra mile to insure the experience is a positive one... I did not realize this kind of service still existed. It’s made me want to keep buying Mercedes so that Steve can handle the servicing. More
by DMac
Employees Worked With
September 02, 2020
Mr. Casey Duffy was very knowledgeable, professional and patient when I was buying a Certified GLS450 last month. It is Never a fun experience buying a car, but he made it pleasant and amicable. The Financ patient when I was buying a Certified GLS450 last month. It is Never a fun experience buying a car, but he made it pleasant and amicable. The Finance Business Manager, Alan Belcher was great too. More
by jorgeh
August 31, 2020
Andy Gallagher and Allen Belcher were absolutely fantastic. We bought a certified pre-owned Mercedes from Andy. We were out of state and everything was seamless. Thank you Andy and Allen for a te fantastic. We bought a certified pre-owned Mercedes from Andy. We were out of state and everything was seamless. Thank you Andy and Allen for a terrific experience. David and Allison More
by David
