Mercedes-Benz of Annapolis

Great customer service Steve was professional, courteous, and knowledgable about the particular problem I had, which was unrelated to the performance of my Mercedes-Benz. H Steve was professional, courteous, and knowledgable about the particular problem I had, which was unrelated to the performance of my Mercedes-Benz. He was helpful in presenting options and explaining the service recommendations. He kept in touch with me so that I knew the status of my car along the way. I have always found this dealership/service facility to be professional, prompt, and courteous. I have heard other folks comment that they travel from other cities for service because they were impressed with the service at this facility. More

Ron Scherr was a superb professional.Quick service Ron Scherr was a superb professional. Quick service everything handled well Larry was efficient as well. A nice place to do business. Nice Ron Scherr was a superb professional. Quick service everything handled well Larry was efficient as well. A nice place to do business. Nice location as well More

Did exactly what I wanted and needed I purchased a new A220 during the COVID-19 partial shutdown. Despite the masks and solo test drives, we were able to find the exact car I wanted. Th I purchased a new A220 during the COVID-19 partial shutdown. Despite the masks and solo test drives, we were able to find the exact car I wanted. They were very patient as it took me a while to finalize things on my end, and when I finally pulled the trigger, they made the process as painless as possible, despite me being on and off the phone constantly during the purchase process. No one over-promised, not heavy-handed tactics. Just professional and straight-forward service. I look forward to a long relationship with M-B of Annapolis. More

My visit to Mercedes Benz of Annapolis to buy my GLE 350 was outstanding because of Larry Cash and Ron Scherr who were very outstanding in helping me to achieve my goal. Larry & Ron are smart workers at Mer was outstanding because of Larry Cash and Ron Scherr who were very outstanding in helping me to achieve my goal. Larry & Ron are smart workers at Mercedes Benz of Annapolis who never gives up in working the figures out and calling lenders to ensure customers achieve their desired goals. Their tireless efforts to ensure the purchase was done exceeded my expectation. I have no doubt that Larry and Ron are an asset to Mercedes Benz Dealership of Annapolis. Anyone out there who is looking out for the best finance and sales guys. please check out Larry Cash and Ron Scherr. Thank you Larry and Ron for your diligence, honesty and pro activeness with your customers. Please be on the look out for referrals soon. I was very impressed. All my negative perceptions were completely wiped off by your due diligence, friendliness, stress free purchase process. I am grateful. More

Very good service Kept me informed As to progress Work completed as scheduled Car returned looking like new I would recommend them if you are looking for top notch service completed as scheduled Car returned looking like new I would recommend them if you are looking for top notch service More

Excellent service and response time! I really appreciated having my battery re-charged especially on the weekend! It was so convenient. Thank you so much! having my battery re-charged especially on the weekend! It was so convenient. Thank you so much! More

Very satisfied I’ve been a customer since 1997. I keep coming back because l am never disappointed. Their service is top shelf. Friendly & Courteous. Great sales. I’ve been a customer since 1997. I keep coming back because l am never disappointed. Their service is top shelf. Friendly & Courteous. Great sales. More

Car Repair Excellent service in ever sense. Alex was my service advisor and exceed my ever expectation. The car I now in perfect working order and was returned Excellent service in ever sense. Alex was my service advisor and exceed my ever expectation. The car I now in perfect working order and was returned in 100% clean condition. This may well be the best that I have ever experienced with any Service Advisor. In the future I will ask for Alex Clothier, only. He deserves a tremendous amount of praise. Sincerely, Dennis N Weiss More

Great service and very helpful! Alex went out of his way to help me and was prompt with Finding me beat price . And very clean place . to help me and was prompt with Finding me beat price . And very clean place . More

PROFESSIONALISM Steve Nevitte was the first person that I came into contact with when I called the Mercedes Annapolis Service Center. Mr. Nevitte listened to my conce Steve Nevitte was the first person that I came into contact with when I called the Mercedes Annapolis Service Center. Mr. Nevitte listened to my concerns about my 2018 GLA. He immediately made an appointment for me to come in at my convenience. That was a great start as far as I was concerned. I've always found that most companies want you to evolve around their schedules regardless of the inconvenience it may cause the consumer. Once I met Mr. Nevitte, I was further impressed with his professionalism. Mr. Nevitte checked my car and confirmed my concern and he accepted my car for repairs. Afterwards, we began to talked about other Mercedes Benz models. He noticed that I was interested in a possible upgrade to the GLC class. Without hesitation, he put me in a GLC one as a loner while my car was being serviced. It was a great experience and I greatly appreciated it. Mind you, I will be looking into one very soon! Even during there unprecedented times with the Covid-19 pandemic, Mr. Nevitte has made my service experience awesome one. I felt safe in the environment too. Mr. Nevitte is a great asset to the business of customer service! For future service at the Annapolis Mercedes Service Center, I will only use him as my service person. More