Mercedes-Benz of Annapolis

Car Repair Excellent service in ever sense. Alex was my service advisor and exceed my ever expectation. The car I now in perfect working order and was returned Excellent service in ever sense. Alex was my service advisor and exceed my ever expectation. The car I now in perfect working order and was returned in 100% clean condition. This may well be the best that I have ever experienced with any Service Advisor. In the future I will ask for Alex Clothier, only. He deserves a tremendous amount of praise. Sincerely, Dennis N Weiss More

Great service and very helpful! Alex went out of his way to help me and was prompt with Finding me beat price . And very clean place . to help me and was prompt with Finding me beat price . And very clean place . More

PROFESSIONALISM Steve Nevitte was the first person that I came into contact with when I called the Mercedes Annapolis Service Center. Mr. Nevitte listened to my conce Steve Nevitte was the first person that I came into contact with when I called the Mercedes Annapolis Service Center. Mr. Nevitte listened to my concerns about my 2018 GLA. He immediately made an appointment for me to come in at my convenience. That was a great start as far as I was concerned. I've always found that most companies want you to evolve around their schedules regardless of the inconvenience it may cause the consumer. Once I met Mr. Nevitte, I was further impressed with his professionalism. Mr. Nevitte checked my car and confirmed my concern and he accepted my car for repairs. Afterwards, we began to talked about other Mercedes Benz models. He noticed that I was interested in a possible upgrade to the GLC class. Without hesitation, he put me in a GLC one as a loner while my car was being serviced. It was a great experience and I greatly appreciated it. Mind you, I will be looking into one very soon! Even during there unprecedented times with the Covid-19 pandemic, Mr. Nevitte has made my service experience awesome one. I felt safe in the environment too. Mr. Nevitte is a great asset to the business of customer service! For future service at the Annapolis Mercedes Service Center, I will only use him as my service person. More

Routine Maintenance and Test Unusual Sound Alex provided excellent customer care for my routine maintenance and diagnostics. During this stressful time, due to covid-19 and recent loss of my h Alex provided excellent customer care for my routine maintenance and diagnostics. During this stressful time, due to covid-19 and recent loss of my husband, he ensured my vehicle would have the best care and provided a detailed report of suggested and immediate repairs. Thank You Alex!! More

Chris Cole Is Amazing! The Best Team Ever! Price Wanted! Recently purchased a Jeep Grand Cherokee. Absolutely love the car, and was very pleased with the price. Before the purchase I contacted the Dealership Recently purchased a Jeep Grand Cherokee. Absolutely love the car, and was very pleased with the price. Before the purchase I contacted the Dealership via email and had an instant response back, lived 15min away and the vehicle was prepared quickly and perfect for the test drive. Hence it being a Mercedes-Benz Dealership and me purchasing a Jeep from it, Chris Cole did an outstanding job presenting the car with the best information he could possibly provide. Chris was very friendly, professional, and passionate for selling Mercedes. Thank you gentlemen. More

Most Helpful We came to Casey to buy a new GLC 300 with a very specific list of requirements. He was able to locate a vehicle to our exact expectations and have it We came to Casey to buy a new GLC 300 with a very specific list of requirements. He was able to locate a vehicle to our exact expectations and have it delivered in just a couple of days. The purchase took less than an hour. Casey, and the whole staff at Annapolis Mercedes are a super group to deal with. More

Service to me is as important as the car I buy Alex Goes above and beyond expectations people like Alex Are the lifeline of a dealership Goes above and beyond expectations people like Alex Are the lifeline of a dealership More

First Car Hi I'm 15 and my mom just bought me a CLA 250 and it's gorgeous. Andy Gallagher was my sales consultant and he was great and helpful. I will always bu Hi I'm 15 and my mom just bought me a CLA 250 and it's gorgeous. Andy Gallagher was my sales consultant and he was great and helpful. I will always buy my cars from Andy! More

My 3rd G Wagon Experience Today I picked up my 3rd G-Wagon. Andy Gallagher has helped me with all of them and I will tell you this...he is amazing! He is the most polite, ge Today I picked up my 3rd G-Wagon. Andy Gallagher has helped me with all of them and I will tell you this...he is amazing! He is the most polite, genuine, and accommodating sales consultant I have ever worked with. He always runs through everything with me before I drive off of the lot. He is so patient with me as I always have many questions. I hope Andy will be there forever! The bottom line is I would go no where but Mercedes Benz of Annapolis for my cars. More