Mercedes-Benz of Annapolis

Andy Gallagher is The Best! Andy Gallagher at Mercedes Benz of Annapolis, MD gave me Five Star Excellent Service! He assisted me with my trade in, he took his time to find out e Andy Gallagher at Mercedes Benz of Annapolis, MD gave me Five Star Excellent Service! He assisted me with my trade in, he took his time to find out exactly what I wanted and what fit my lifestyle. He is so gracious and accommodating. He made sure that everything I needed was taken care of, including taking care of an existing service center invoice. Andy got me into a brand new GLC350e hybrid while taking care of my existing C250 trade in. He handled it all so seamlessly. Andy also had a team of folks who were extremely friendly and accommodating. I will definitely be a return customer. Thanks Andy! More

Great Adviser Tommy always goes above and beyond just servicing a car. He is very knowledgeable and friendly and genuinely wants to steer you in the right directio Tommy always goes above and beyond just servicing a car. He is very knowledgeable and friendly and genuinely wants to steer you in the right direction. More

Great service experience Tommy Tate took great care of me. He made me feel at home while I waited for my repair. He was very patient and polite . Tommy Tate took great care of me. He made me feel at home while I waited for my repair. He was very patient and polite . More

Excellent service with Casey Duffy We have been working with Casey Duffy for the past five years and have purchased three cars at Mercedes Benz of Annapolis, all with Casey. He has prov We have been working with Casey Duffy for the past five years and have purchased three cars at Mercedes Benz of Annapolis, all with Casey. He has provided excellent service and he brings a very honest approach to the car buying process. There are no high pressure tactics and he provides a great deal of information about the cars...he knows the product well. We worked with Larry Cash in the Finance Department for the first time yesterday. He processed our paper work in a very timely manner, has excellent interpersonal skills and made signing the paperwork a more pleasant experience. A 5 Star Experience with both Casey and Larry More

Great service I had a great experience at this dealership both with buying my new car and with service. The employees, especially Damon, Larry and Asher, were great I had a great experience at this dealership both with buying my new car and with service. The employees, especially Damon, Larry and Asher, were great! More

Too many hours Took my car to service as I bought an extended warranty, not a Mercedes warranty. I thought I should take it there because engine light was on and had Took my car to service as I bought an extended warranty, not a Mercedes warranty. I thought I should take it there because engine light was on and had the code for transmission module. I cleared the code with my OBDII scanner. They told me they couldn't see any codes so they said there was nothing they could do. I gave them the code but they still said they couldn't do anything. I asked what would they check if they scanned that code. He tells me we don't use a OBDII scanner we use a Mercedes scanner and there would be an additional code in there. So I let that go and knew if there was a problem the light would come back on. My thermostat housing was leaking also which they said the could fix. Warranty book time was .6 hours diagnostics on thermostat and 2.6 repair time. They wanted an hour and half Diagnostics 3.6 hours repair time. The warranty company said if they could show a publication on the book time from Mercedes or another labor rate book in the industry they would pay for it. So when I explained this to the service adviser and ask if they have a publication he could provide them he said he didn't think they had one. All he had to do was show me. Little did he know i used to be a mechanic in a dealership many years ago and I know there is a book time they publish because that's how the pay the mechanics. I tried to talk with him and explain there were too many hours he then insults my intelligence by telling me he could take $50 dollars off. Over $900 for a thermostat housing you can see right in front of the engine. Warranty company had no problem with the parts cost of $289.00. He then proceeds to give me a free vehicle maintenance inspection on additional service items to the tune of $5000.00. Showing items failing inspection and says but you might have had some of these done already I don't know. How do they tell if it fails? What if I had those things done. I am all for making your money but don't play the customer. They wonder why people don't want to visit the dealer. Isn't funny that every experience on this site is Outstanding!! No one bad review. More

Great experience Mike Hiesener was great to work with.... Knowledgeable. Helpful. Listened and did everything he could to make us feel comfortable in our decision. Mike Hiesener was great to work with.... Knowledgeable. Helpful. Listened and did everything he could to make us feel comfortable in our decision. He followed up and worked with us to try to get the best deal. More

Amazing service The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the pl The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the place to take your Benz to, new or used, as they pay attention to every detail. My salesman Jeff Sunstrom and the general manager also followed up with the service department to see what could be done, as it was a brand new car. Great service, beats every visit i made to bmw service departments, coming from 4 bmws. More

Quick and easy Great team. Casey and Jeff are awesome to deal with. I recommend buying from this dealer. From start to finish they made it easy. I didn’t finance Great team. Casey and Jeff are awesome to deal with. I recommend buying from this dealer. From start to finish they made it easy. I didn’t finance with the dealer, but the finance guy was very accommodating and offered great protection options. Thanks team. More

Excellent service in leasing This is our fourth Mercedes from Annapolis Mercedes. As always professional treatment by all at the dealership. Jim Holthaus once again provided marve This is our fourth Mercedes from Annapolis Mercedes. As always professional treatment by all at the dealership. Jim Holthaus once again provided marvelous service in putting together all the paperwork, making sure the car was in perfect condition and explaining new features. Mercedes Benz of Annapolis is highly recommended for great, friendly service. More