Mercedes-Benz of Edison - A Ray Catena Dealership

My friend and his father just just lease two Mercedes in one month from this dealership. They were treated like absolute garbage. I just don’t understand, except for the fact that they’re Sri Lankan and may one month from this dealership. They were treated like absolute garbage. I just don’t understand, except for the fact that they’re Sri Lankan and maybe their skin being so dark. These are the sweetest people I have ever met. I couldn’t believe any part of the story and the next day he needed to go in to pick up his license plates so I went with him. 8 salesman and the sales manager all ignored him or stared at him. Not one came up and said hello to him. This is the day after releasing the second car in a month. What is wrong with these people. I’m an investment banker and I know they only make money selling cars, repairing cars, and financing cars, and after that it’s nothing but referral and repeat. How can he ever get a referral from someone they treated so badly. I just I am so confused. I wouldn’t be writing this review if I hadn’t witnessed it in person. It must’ve cost $20 million to build this beautiful dealership. Why would you squander any goodwill that could help you support the $20 million investment in the dealership. My name is Michael Praver. More

I've had the pleasure of purchasing four vehicles from Damian over the past few years, and every experience has been exceptional. His professionalism, honesty, and knowledge make the entire process smooth Damian over the past few years, and every experience has been exceptional. His professionalism, honesty, and knowledge make the entire process smooth and stress-free from start to finish. Damian truly listens to what you're looking for and never makes you feel pressured. He goes above and beyond to ensure you're completely satisfied, and his attention to detail and commitment to outstanding customer service are second to none. The fact that I've returned to him four times says everything about the trust he's earned. If you're looking for someone who is knowledgeable, reliable, and genuinely cares about his customers, I highly recommend Damian. He consistently delivers an outstanding experience, and I wouldn't buy a vehicle from anyone else. More

Professional, knowledgeable, honest, efficient patient, reliable, attentive, courteous, trustworthy, friendly and truly outstanding. Highly recommended! reliable, attentive, courteous, trustworthy, friendly and truly outstanding. Highly recommended! More

Very disappointing experience. The service was poor, especially the salesperson, who was unprofessional and unhelpful throughout the process. Because of this experience, I will not The service was poor, especially the salesperson, who was unprofessional and unhelpful throughout the process. Because of this experience, I will not return to this dealership, and I have recommended that my friends look elsewhere. I expected much better customer service and professionalism. More

was a customer here for over 40 years. I worked here as well for over 8 years. What used to be the most reputable and honest dealership in NJ. Sadly has lost its integrity. We have purch I worked here as well for over 8 years. What used to be the most reputable and honest dealership in NJ. Sadly has lost its integrity. We have purchased many cars from here after my employment ended with fairly and easy transactions. My latest experiences over the past 3 vehicles has been tarnished. The dealership has become run my managers who seem more concerned with their ego then their customers. The rude responses and lack of care were quite evident. Upon the purchase of another vehicle. $100k list. Was rudely told no discounts !! Take it or leave it. Even though Mercedes was offering $3500 in conquest and fleet rebates they refused to apply it. Besides that. The $799 bank fee that Mercedes shows on all their offers is $1099 here. They also charge a documentation fee of $899 ??? This is illegal in NY and seems NJ turns a blind eye. Price gouging is the name of the game here. Ray Catena is no longer able to work so you are dealing with rude and unqualified managers. This review will no doubt be taken down as they have dealings with dealerrater. I will post it as many times using other emails so my point is recorded. Shop elsewhere. NY dealers charge $799 bank fee $175 doc fee. Already saved you $1000. More