This particular dealership is a mixed bag. I will explain further. Orginally came on President Day to browse and even purchase a GLK350. Worked with salesman Dan Contrell. Discussed a lease payment for vehicle. Would not budge on $30 off the monthly payment on a base model GLK350 they had on showroom floor. Even asked if there was any promotions/incentives for February. Disturbed by this, went home, went on Ray Catena Mercedes Benz website, saw there was a promotional lease on a GLK350 that was $55 less, with less down payment needed.
Called up the dealership same day, spoke to another salesperson named ELI, who referred me to Anthony Garone. Spoke about the promotion for Feb advertised on dealer website, asked them if I came down Saturday, would this price change. Is this a bait and switch deal. Read the fine print on bottom of website. Turns out the car they are promoting has more options included into the lease.
Came on Saturday, vehicle was already prepped, ready for delivery, just had to sign papers. No see saw back and forth deal. Delievered at the price as promised as promoted on dealership website. Very smooth transaction compared to the orginal salesperson.
If I had gone with the orignal salesperson--Dan Contrell, I would have overpaid for a lease. I also cannot belive this salesperson did not promote the dealership website and say YES, we do have promotions and its at this price. He wanted me to pay more for the car than necessary to pad his wallet. To screw a potential customer out of deal when they know there is a promotion going on, that is advertised on their dealership website is quite disturbing and goes to show, the salespersons at Ray Catena, who you work with, makes your transaction a pleasant one or unpleasant one
Anthony Garone, who works there, was very professional, smooth in breaking down the fees associated with the lease, was flexibile and worked on trade in too. If I did not researched on Ray Catena website on their promotions, If I did not attempt to give the dealership a second chance, I would have gone to purchase elsewhere. But because they had their promotion listed on their dealer website. I wanted to see if they would hold up on their own end.
The front desk staff are very friendly, if not overly hospitable in offering you something to drink, eat. Thumbs up to Mercedes Benz of Ray Catena for this small gesture. Feels like you have entered a luxury brand with people openly looking to cater your basic needs of thrist/hunger.
Otherwise, buyer beware. The salesperson you deal with in this dealership, makes a huge difference in the way you feel about buying from Ray Catena.
Ray Catena really needs to put a spycam on their salesman to see who really trying to get one over on the customer. Its not fair to Ray Catena reputation.