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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,492 reviews
September 30, 2024
VERY PROFESSIONAL, Rob Edmonds answered quickly, had great followthrough, and arranged shipping to me of the S5604matic to Oregon. . great followthrough, and arranged shipping to me of the S5604matic to Oregon. . More
by Leclair0
Employees Worked With
September 22, 2024
Kyle, is a first class representative of Mercedes-Benz, he always goes the extra mile to help with whatever we need! Thank you Kyle... he always goes the extra mile to help with whatever we need! Thank you Kyle... More
by bresnocks
Employees Worked With
September 21, 2024
Kyle was ever so helpful in helping us decide on a car taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my be taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my beautiful car. He made the whole process seamless! I Also want to add, I have had 15 yrs of outstanding service headed by Alex on my 2009 mercedes I look forward to many more. Thank you Lori A Manilla More
by lamanilla
September 21, 2024
Outstanding service! ! I highly recommend Barry to anyone who’s in the market for Mercedes. ! I highly recommend Barry to anyone who’s in the market for Mercedes. More
by CNB56
September 19, 2024
Rob was a joy to work with. He was very knowledgeable and patient during and after the purchasing process. Very nice guy. He was very knowledgeable and patient during and after the purchasing process. Very nice guy. More
by tien_nguyen010
Employees Worked With
September 03, 2024
Barry made our car buying experience quick, seamless and easy! He was extremely knowledgeable and helped us get familiarized with all the controls and even took the time to get my phone set up and connected easy! He was extremely knowledgeable and helped us get familiarized with all the controls and even took the time to get my phone set up and connected to the car. More
by us1
September 03, 2024
Had a fantastic experience with Rob. Courteous, helpful, responsive… all the things you would want in a car buying experience. Courteous, helpful, responsive… all the things you would want in a car buying experience. More
by F.taylor.jr
Employees Worked With
September 03, 2024
Our experiences was amazing! From Barry's patience to his knowledge, we were completely blown away! He made the experience feel effortless. We had two children with us and Barry From Barry's patience to his knowledge, we were completely blown away! He made the experience feel effortless. We had two children with us and Barry was very accommodating and hospitable. We highly recommend Barry and Mercedes benz of Hagerstown! We left so happy! More
by michaeldiaz1199
August 30, 2024
Being a long-time customer of Mercedes Benz of Hagerstown, there wasn't anywhere else that I would think about purchasing our next vehicle. The sales and service staff are professionals that make Hagerstown, there wasn't anywhere else that I would think about purchasing our next vehicle. The sales and service staff are professionals that make you feel very comfortable. They all go out of their way to help you and make your experience delightful. I would recommend this dealer ship to everyone. More
by bmellott
August 29, 2024
I had an excellent experience purchasing my first Mercedes. Rob was great with communications, did not pressure me but answered any question I had. He was great to deal with throughout the entire p Mercedes. Rob was great with communications, did not pressure me but answered any question I had. He was great to deal with throughout the entire process. He kept me updated on my vehicles build process. Looking forward to many years driving my Mercedes! More
by Kvseiler
Employees Worked With
