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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,490 reviews
November 11, 2018
Excellent experience buying my first Mercedes! The salesman Mike Lavrenchik made my car buying experience 100% stress free and enjoyable. He was helpful, patient, knowledgeable and quick to respond The salesman Mike Lavrenchik made my car buying experience 100% stress free and enjoyable. He was helpful, patient, knowledgeable and quick to respond to my questions. He worked with me every step of the way. He even drove our new car many miles to our home! A true professional and very kind. We would buy another vehicle from him and this dealership in a minute! More
by Jeanne
Employees Worked With
Michael Lavrenchik
November 08, 2018
BEST DEALERSHIP EXPERIENCE EVER!!! Super customer service. WOODY is the greatest salesman I have ever dealt with cars. He has gone the extra mile for me in answering all my questions a Super customer service. WOODY is the greatest salesman I have ever dealt with cars. He has gone the extra mile for me in answering all my questions and communication after the sale has been over the top.!! More
by The Cutters
Employees Worked With
Woody OBrien
November 07, 2018
Great Experience every and anytime I go in . Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get you in and out with a smile .. More
by Luisg1369
Employees Worked With
Other Employees :
Adam Himmelwright, Woody OBrien
November 05, 2018
Buying an suv We had an excellent experience working with Barry as our sales guy,he was able to get us what we wanted in an suv and the color,highly recommend going We had an excellent experience working with Barry as our sales guy,he was able to get us what we wanted in an suv and the color,highly recommend going there. More
by Jsf772
November 02, 2018
Make the buying journey pleasant! I highly recommend Woody to be your guide for your next car, no matter new or used. He would try his best to help you with best price he can offer and I highly recommend Woody to be your guide for your next car, no matter new or used. He would try his best to help you with best price he can offer and make your buying journey short and pleasant! And you can ask for help from him after the deal, anytime and any issue you have. Super juicy experience! More
by George
Employees Worked With
Woody OBrien
October 31, 2018
Great Experience! I have purchased many vehicles here. "My" salesman Mike Lavrenchik, and the whole are group, professional, friendly and helpful. They make the car b I have purchased many vehicles here. "My" salesman Mike Lavrenchik, and the whole are group, professional, friendly and helpful. They make the car buying experience awesome! More
by Red
Employees Worked With
Other Employees :
Michael Lavrenchik, Tony Mills
October 30, 2018
Amazing service! I can not say enough great things about my experience! Barry and Austin were very accommodating and made the process very painless and I hate buying c I can not say enough great things about my experience! Barry and Austin were very accommodating and made the process very painless and I hate buying cars. I will definitely recommend driving to hagerstown if you are looking to buy a Mercedes. More
by Amschorr
October 29, 2018
Satisfied Rob is very nice , patient ,and honestly !if you look for a car go ask for him!and I will definitely recommend to my friends for that place if you loo Rob is very nice , patient ,and honestly !if you look for a car go ask for him!and I will definitely recommend to my friends for that place if you looking for a pre-owed car. More
by 8149777497
Employees Worked With
October 28, 2018
Great Experrience the overall experience from the time I got there and the time I left was excellent Mr. O'Brien did an outstanding in helping me. the overall experience from the time I got there and the time I left was excellent Mr. O'Brien did an outstanding in helping me. More
by deonpeyton
Employees Worked With
Woody OBrien
October 26, 2018
Perfect Experience Just like to say that I dread car shopping but after totaling my car I had no choice. After finding a used Subaru on Cars.com I contacted Barry London Just like to say that I dread car shopping but after totaling my car I had no choice. After finding a used Subaru on Cars.com I contacted Barry London in sales and was so impressed by his professionalism and kindness that I took a chance of making a 2 hour drive from NE Pa. When arriving I felt very comfortable and never pressured. Car was immaculate near perfect condition and priced well. I was then finishing the deal with Tony Mills the Finance Manager who was stupendous and made the experience wonderful. I will absolutely make another trip down there as I felt at home and I'm telling my friends of the experience. Thanks Again More
by Matt23
