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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,359 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,359 reviews

December 21, 2016

Buying a new car was a pleasure. This is our second experience in three years with buying from Mercedes-Benz of Hagerstown. Every aspect, from choosing a vehicle to completing the fin More

by tlmcmurdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Dorian
December 21, 2016

Top Notch! Shannon is a pleasure to work with and ensured the entire process went smoothly from test driving, to financing then delivery. I even had a follow up More

by Newbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dorian
December 21, 2016

Great Dealership! Mercedes-Benz of Hagerstown and Barry London were a pleasure to do business with, they are knowledgeable and and friendly. Everyone that we met made u More

by Hawkeye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
December 20, 2016

fantastic!!!!! Barry London is simply fantastic to work with. He found the exact car I wanted and worked out the price with me. I took my daughter to pick up the c More

by Rachel1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2016

Great Experience Rob and Justin made it easy to select a new vehicle that meets my needs. I'm very happy and satisfied customer. Rob took great care to ensure that I b More

by KO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2016

Effortless car buying experience I recently purchased a new C300 from Austin and Mike. I was extremely impressed with their knowledge and professionalism during the car buying process More

by BrittanyGLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
December 12, 2016

Great Experience Rob did a great job showing me the awesome S63 and took the time to answer my questions. I found all my interactions with the management and sales te More

by Dave
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
December 11, 2016

2009 yukon My salesperson, Rob, was absolutely honest and provided excellent service. There was a problem with one of the systems and the dealership fixed it wit More

by jim9yukon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2016

Personal experience I have been working with this dealership for 25 years and have always had a rewarding personal experience. The management, sales and service staff pay More

by yankess789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
December 06, 2016

Great service! Great customer service. We had questions and Michael Lavrenchik patiently addressed all of our concerns, Michael was courteous and explained the var More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, CJ Brown
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