Mercedes-Benz of Hagerstown

GREAT SERVICE I want to say working with Pierce and his team is the only good experience I have with my car. I purchase my car just little over a year a go and it I want to say working with Pierce and his team is the only good experience I have with my car. I purchase my car just little over a year a go and it seems to be having transmissions problem. Mercedes Benz of USA don't think the problem should be covered on the warranty because a code is not showing up. If you are driving and the car is shaking when it shifts between 5 and 7 guars there is something wrong besides general maintenance. The car shakes some times so bad that is seems like its going to cut out. On the upside Pierce and his team has come up with something to help me and I am thankful. But this is my first and last Mercedes. I will go back to the BMW. More

Buying made easy. Our sales rep., Barry London, was excellent to work with. He simplified the process and was extremely helpful, but never pushy. Thanks Barry! We Our sales rep., Barry London, was excellent to work with. He simplified the process and was extremely helpful, but never pushy. Thanks Barry! We also found the general manager, Justin Harbert, to be a pleasure to work with. More

Excellent auto experiences....quality, quickness/efficient! The total experience was incredible...excellent review, seamless test drive with follow up and amazing finance department....the smoothest purchase po The total experience was incredible...excellent review, seamless test drive with follow up and amazing finance department....the smoothest purchase possible.....strongly recommend.....PLEASE give them a chance...the knocked out the northern Virginia dealers-big time. Wonderful buying experience More

Easy as pie This is the second MB I have purchased from Mike. Mike and the entire team made it as effortless the second time as it was the first. This is the second MB I have purchased from Mike. Mike and the entire team made it as effortless the second time as it was the first. More

My Favorite Things My favorite things about Mercedes Benz of Hagerstown: 1. Rob Edmonds my sales associate. Rob was exceptional with communication and follow-up thr My favorite things about Mercedes Benz of Hagerstown: 1. Rob Edmonds my sales associate. Rob was exceptional with communication and follow-up throughout the entire sales process as well as after the sale. This is very important to me and speaks volumes for how I will be treated as a continuing customer of Rob's and MBH. 2. A Fair Deal. Rob really went the extra mile to get me a fair deal on my new Mercedes. He worked the sale such that I was able to get the most value for my dollar as well as an excellent warranty package at a great price. 3. The Warranty. The manufacturer's warranty is fantastic and MBH was able to offer me a drastically extended warranty package that fit my needs perfectly. I highly recommend looking into the extended warranty packages with them when purchasing your new Mercedes. 4. Phenomenal service after the sale. MBH and Rob in particular have really made me feel like part of the Mercedes Benz family with their continued support after the purchase of my vehicle. 5. A Turn Key Experience. Everything was just "taken care of" throughout the sale/ purchase process. The paperwork was a breeze and tags, tile, transfer were done when I arrived to pick up the vehicle. I loved that. 6. Scheduled Maintenance Intervals The scheduled maintenance interval on my vehicle is 15,000 miles. That is outstanding! When you consider the scheduled maintenance on most other vehicle brands is 3000 miles, it speaks volumes for the quality of Mercedes Benz vehicles. 7. The Purchase Package The key and paperwork presentation was great with some additional touches thrown in that really made us feel like family. These are the little nuances that will make it hard to ever buy from anyone other than MBH. These guys are a class act. More

Mike Lavrenchik is great! I bought my 3rd Mercedes from Hagerstown Mercedes-Benz last week. Mike is wonderful to work with. He did everything he could to find the car that me I bought my 3rd Mercedes from Hagerstown Mercedes-Benz last week. Mike is wonderful to work with. He did everything he could to find the car that met my needs. He also sold my mother her first Mercedes and she loves him. Whenever I have gone in for service, the staff have always made me feel at home. You honestly feel as if you're part of a family. More

Excellent experience no pressure at all. Bought our Mercedes from Hagerstown Mercedes-Benz a few days ago. Mike Lavrenchik was our salesman and he did an excellent job. Very professional staf Bought our Mercedes from Hagerstown Mercedes-Benz a few days ago. Mike Lavrenchik was our salesman and he did an excellent job. Very professional staff and great experience! More

Excellent! This is the 5th Mercedes benz that I have bought from Mike Lavrenchik....would not go anywhere else! Helpful and very pleasant ...as always! Great i This is the 5th Mercedes benz that I have bought from Mike Lavrenchik....would not go anywhere else! Helpful and very pleasant ...as always! Great inventory. More

The BEST of The BEST!! Sales, Mike, and Service, Alex, make ALL the difference with my Mercedes - but I also want to mention Harry, Lisa, Marty, and Adam! They are reliable Sales, Mike, and Service, Alex, make ALL the difference with my Mercedes - but I also want to mention Harry, Lisa, Marty, and Adam! They are reliable, trustworthy, honest, and courteous! Attention to detail (and my requests and questions) are immediately met with a helpful and caring attitude! I love the personal relationship - I am NOT "just another customer". This dealership is: THE BEST of THE BEST!!! More

This is my second CPO MB from Hagerstown . Rob is an excellent salesman. He is very professional and added no pressure to buy. Rob was very patience with me on picking out and deciding on . Rob is an excellent salesman. He is very professional and added no pressure to buy. Rob was very patience with me on picking out and deciding on a CPO 300 4WD. He and the dealership is reason for me to be able to own my MB 300. I am very happy with this dealership and Rob and will return in a few years to purchase another. More