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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,358 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,358 reviews

September 08, 2016

No hard sell just quality I had a very pleasant experience at this local dealership. They were attentive, thorough ... And yet efficient. We knew in advance the car we were i More

by Happy 1022
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown, Shannon Dorian
Sep 19, 2016 -

Mercedes-Benz of Hagerstown responded

In and out in 30 min...now that's a great experience! We appreciate you for selecting Mercedes-Benz of Hagerstown and for the 5 star review. We look forward t seeing you in the future. -Justin Harbert, GM

September 03, 2016

Custom ordering at the changeover of the model year My previous car was rear ended and totaled in June. After reviewing many SUVs, I selected the Mercedes GLC. My salesperson, Rob Edmonds made every eff More

by Flieberman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for your patience on your GLC delivery. It is nice to hear that Rob and the dealership was able to bring comfort to your experience. We appreciate you and glad to hear how much you love your new SUV. Sometimes things are worth waiting for! -Justin Harbert, GM

September 03, 2016

Outstanding! They had and I purchased. Great team of sales folks. Professional in every way. From out of town. Loved my experience with Rob. Will definitely p More

by Happy2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for traveling to us for your new car purchase. We are glad to hear that Rob was able to get you into your beautiful car. What a great choice. We look forward to seeing your in the future. Happy Motoring, Justin Harbert, GM

September 03, 2016

Painless Transaction Dealing with professionals makes everything easy! They conduct their business in such a way that their clients feel very comfortable and reassured to More

by Athur umali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Mr. Porciuncula, thank you for the 5 Star Rating. We appreciate you for sharing your experience with us. Glad to hear that myself and the team made you feel comfortable in your purchase. Thank you for choosing us. -Justin Harbert, GM

September 03, 2016

"Perfect in Every Way" I have dealt with Mercedes Benz of Hagerstown sales and service for over 15 years. Everyone is very friendly, knowledgeable and helpful. I would lik More

by ML350,Patty1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Sep 19, 2016 -

Mercedes-Benz of Hagerstown responded

Patty, thank you for your 15 years of loyalty to Mercedes-Benz of Hagerstown. And we truly appreciate the shout out to both our sales and service team. We are proud to have you as part of the MB family. Thank you for "Being One". Happy Motoring, Justin Harbert, GM

September 01, 2016

Excellence in sales. Meets needs and listens to requests. Hassle free and very cognizant of busy schedules. I would highly recommend Barry as a sales person. Th More

by sstahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

What a beautiful choice of vehicle. We appreciate you for choosing Mercedes-Benz of Hagerstown #3 we can't say thank you enough. -Justin Harbert, GM

August 30, 2016

an afternoon well spent Mike was great. He made the experience enjoyable. He found the exact car I was looking for and between him, CJ and Justin got me a great deal. I'd More

by lannon123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, CJ Brown
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for your 5 Star review. We are glad to hear how great Mike is and how he found your the perfect car. Congratulations, Justin Harbert, GM

August 30, 2016

Infiniti I would just like to thank Shannon Dorian for her exceptional service! Things could not have gone any easier! In and out in less than an hour. I would More

by *4Robert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dorian
Sep 06, 2016 -

Mercedes-Benz of Hagerstown responded

Congratulations Robert on your new Infiniti. Glad to hear about your exceptional service with Shannon and the team. Also than you for the shout out on how awesome Austin is as well. Happy Motoring, Justin Harbert, GM

August 27, 2016

The Best and Easiest Car Purchase I Ever Had I went in to purchase one car and ended up purchasing a completely different car. My salesperson was the most patient person I know. After spending More

by alesia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Mercedes-Benz of Hagerstown responded

"The Best and Easiest" We like to hear that. Congratulations on your new purchase. We are glad to hear that Barry was able to help you find the car of your dreams. Thank you for choosing us. -Justin Harbert, GM

August 24, 2016

Rob Edmonds Rob was outstanding! His enthusiasm and product knowledge made our buying experience a treat. We purchased because of Rob. Lisa Stonebreaker introdu More

by jlshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Mercedes-Benz of Hagerstown responded

Rob did it again! We are so pleased to hear that Rob came to your rescue and was able to get you give you a great experience. You look great next to your new car. Thank you Lisa Stonebreaker for introducing this wonderful lady to Mercedes Benz of Hagerstown and thank you for giving us a chance. Happy Motoring, Justin Harbert, GM

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