Mercedes-Benz of Hagerstown

'Wonderful Knowledgeable and customer focused staff made all the difference. From our first visit to picking up the vehicle, they couldn't have been more accomm Knowledgeable and customer focused staff made all the difference. From our first visit to picking up the vehicle, they couldn't have been more accommodating and helpful. More

A great dealership - through and through! This is our 3rd Mercedes from Hagerstown Mercedes in the past 13 years. Everyone is always helpful and customer focused. We came in on Saturday just This is our 3rd Mercedes from Hagerstown Mercedes in the past 13 years. Everyone is always helpful and customer focused. We came in on Saturday just to look at a new 2017 GLC - we found a newly used 2017 on the lot; took it for a test drive; worked with Shannon and Austin on numbers and picked it up later that afternoon. This was our first time working with Shannon. She was very knowledgeable of the available cars and knew the options and how to operate them. This was a very low key and comfortable process. As far as service, we have worked with Alex Folz and Marty Gillions for the past 13 years and always request Harry Davis for our service tech. Never disappointed and feel that we have been dealt with fairly and they get things right the first time. Like the sales group, these guys are customer focused and go the extra mile to make sure that you are satisfied and never recommend service not needed. e live in Frederick, MD, and work in Gaithersburg. While it is easier to drop our cars for service in Germantown, we are not comfortable doing so and drive the extra miles to have it serviced in Hagerstown. Keep up the great work and customer focus. You are the best! More

Our first Mercedes-Benz Who knew that buying a Mercedes could be so easy? Working with Rob was a pleasure, and even a day later, he was available to answer our questions. I Who knew that buying a Mercedes could be so easy? Working with Rob was a pleasure, and even a day later, he was available to answer our questions. It was absolutely the best car buying experience we have ever had. More

New car purchase Welcoming, prepared, pleasant, and efficient. Even dragged Alex out to review the proceedings. Have been a customer for almost twenty years and hav Welcoming, prepared, pleasant, and efficient. Even dragged Alex out to review the proceedings. Have been a customer for almost twenty years and have always been generously treated. More

2nd car I've leased with MB! Wonderful experience as always...Barry really helped the process to be quick, informative, and enjoyable. Everyone at this dealership is always friend Wonderful experience as always...Barry really helped the process to be quick, informative, and enjoyable. Everyone at this dealership is always friendly, knowledgeable, and professional. Would recommend!!!! More

Fabulous experience! Ordered a 2017 SCL300 and received an unbelievable car, As always, and I do mean always, Barry London is the greatest salesman there is. I truly reco Ordered a 2017 SCL300 and received an unbelievable car, As always, and I do mean always, Barry London is the greatest salesman there is. I truly recommend this dealership for its dealings and service with all customers. Thanks again! More

Wonderful experience Our first Mercedes-Benz! What an amazing experience. Had after hours online chat late Friday night with MB and within minutes I was provided specifics Our first Mercedes-Benz! What an amazing experience. Had after hours online chat late Friday night with MB and within minutes I was provided specifics on the car, provided an appointment for Saturday morning, and personally contacted by Barry at Hagerstown MB. He is a no pressure salesman with vast knowledge and excitement for Mercedes. What an amazing experience. More

Purchase Certified preowned Mercedes We originally at the dealer for regular service on our 2007 C280 and decided to look around for ideas for our next car, possibly next year. We saw a We originally at the dealer for regular service on our 2007 C280 and decided to look around for ideas for our next car, possibly next year. We saw a nice C300 with very low miles and in like new condition with everything we wanted on it on our price range. We asked Rob to run numbers using our C280 as trade-on for fun. It turned out to be too good to pass up. Rob added some extras and we ended up driving home with a newer Benz. We both were very happy with all aspects of the deal, the process and sales and service people, which has always been our experience at the Hagerstown Mercedes Benz dealership. We can highly recommend them for sales, service and friendly professionalism. More

You can't beat this service! I live quite a distance from Hagerstown: over 100 miles. The treatment I have received there has been amazing. I personally have not experienced tha I live quite a distance from Hagerstown: over 100 miles. The treatment I have received there has been amazing. I personally have not experienced that type of service from any dealer of any make before. This relationship has actually influenced my purchasing habits to the point of sticking with a Sprinter and sticking with Hagerstown MB. Were I to live in the Baltimore/DC area, the relatively short drive to Hagerstown would be a NO BRAINER. If you value concierge service--look no further. More

A Refined Search Process Just for Me; First Time Buyer We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of cou We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of course my wants and I never felt that I was being grilled for answers; all of our conversations were natural and honest. Together we narrowed down the features that I was looking for and that same day MB of Hagerstown had ordered a vehicle with all of my "must-haves" and it was on its way. Barry kept me updated as the vehicle traveled to town, got certified and inspected, and was ready for a test drive. Needless to say it was the perfect fit when it arrived - I know that this is because they took the time to understand me as a driver and tailored their search for me. This was not an endless process of test driving different vehicles and switching between options, and going back to the drawing board, etc.. etc. This was a refined search process just for me that was streamlined and seamless. I never felt overwhelmed, even as a first time buyer. Barry let me set the pace; when I needed time to process he gave me space and when I was ready to pull the trigger he was proactive and responsive. Barry was my ally from the start; explaining options, deciding on which license plate graphics, sunshades and key chains - you name it - he was there for me. He was patient with my questions and always just an email away. He kept me up to date on what I would need to bring with me and what we could take care of in advance - I never felt unprepared. He set up everything in my new car for me including "home" in my navigation and my favorite Sirius station prior to my arrival. Justin, the GM, reached out during my process as well, offering support and commitment to my journey. Austin made financials a breeze, comfortable and confidential. Everyone goes out of their way to make you feel special - this is not a "reach a quota" dealership. This is personal experience start to finish with an understanding that customers are making a life orienting purchase. At MB of Hagerstown you walk in as a neighbor but leave as family. If you're looking for a comfortable experience, a fair price and a life time relationship - there is no need to even look anywhere else. I'm officially a proud, "for-life" client. More