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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,356 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,356 reviews

February 20, 2016

Barry is the best! I purchased my new GL 450 over a year ago. Barry was extremely helpful during the process and has continued to be available anytime ever since the pur More

by patentlygood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Feb 22, 2016 -

Mercedes-Benz of Hagerstown responded

Most reviews come in after the sale and share only the purchase experience. Your review takes it one step further, sharing the follow up commitment that we live by here at Mercedes Benz of Hagerstown. We greatly appreciate your time in writing this review, and for putting your trust in our team! Please let us know if we can be of further assistance in any fashion! Wishing you many happy miles in your GL450, Kristin McKenrick-Reputation Specialist at Mercedes Benz of Hagerstown.

February 16, 2016

Awesome! This is truly what the car buying experience should be - fun, hassle free and a win win for dealer and buyer. Salesman Barry London is the best! G More

by GI Jayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Mercedes-Benz of Hagerstown responded

While we certainly appreciate that you have other choices closer to home, we are very glad that you chose to make the trip to Mercedes Benz of Hagerstown. Barry has a knack for making the purchase experience enjoyable and stress free. If you have any questions about the features of your new car, or if we can help in anyway, please feel free to give us a call. Thank you for sharing your experience in this review. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

February 16, 2016

Super-Duper Service! Adam is always super friendly and very accommodating. Needed some emergency repairs to my vehicle and of course Adam was on top of things and is top n More

by spicy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Himmelwright
Feb 18, 2016 -

Mercedes-Benz of Hagerstown responded

While the terms "service & repair" can sometimes raise a little angst, Adam and our entire service team always seem to make folks feel at ease. Knowledgeable, dependable and friendly; skills that make Mercedes Benz of Hagerstown stand apart from the rest! We greatly appreciate you sharing your experience in this review. Please know that should you have any questions or concerns, we are just a phone call away. All the best, Justin Harbert GM-Mercedes Benz of Hagerstown

February 15, 2016

No pressure, no games! Rob, CJ and the entire staff was wonderful to deal with. Easily the best vehicle purchase experience I've ever had...and I've owned many vehicles i More

by Dave D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Feb 15, 2016 -

Mercedes-Benz of Hagerstown responded

Sounds like a win-win-win for everybody...You are happy; your customers have something to tease you about which I am sure makes them happy; all of which makes us very happy! Thank you for giving us the opportunity to help with your business vehicle needs, and for sharing your experience in this review. If you need anything, be sure to give us a call. We are here to help in any way that we can. Wishing you many happy miles in your "Utter Metris Madness" Justin Harbert GM-Mercedes Benz of Hagerstown

February 15, 2016

Bought a car in under 24hours We needed a car in a hurry! I found two cars worth considering at Mercedes Benz of Hagerstown Friday afernoon. Went to look at them with my husband More

by Volvo Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Feb 16, 2016 -

Mercedes-Benz of Hagerstown responded

That certainly is a pretty quick turn on your purchase. We are glad that our team was able to make it all happen for you so quickly and at the price you were looking for. Thank you for taking the time to share your experience in this review; customer feedback is an invaluable tool for improvement. Please know that if you have any questions concerning your vehicle, we are just a phone call away! All the best - Justin Harbert GM-Mercedes Benz of Hagerstown

February 15, 2016

Easy from start to finish. The whole time from start to finish the people we dealt with never made us fill like it was to late. We did come in late after 7 PM. every time, but t More

by Sue&Vic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dominick
Feb 15, 2016 -

Mercedes-Benz of Hagerstown responded

We can appreciate that our customers perhaps have very busy schedules. So no matter what time you arrive, we are here to help in anyway that we can. I am happy to hear that our team was able to help you with your purchase. We hope that you are enjoying your new vehicle and please remember that if you have any questions, we are just a phone call away. Thank you for sharing your thoughts in this review. Wishing you all the best, Justin Harbert GM - Mercedes Benz of Hagerstown

February 14, 2016

Very pleasant experience. Very friendly dealership and accommodating. Chandra is exceptional. She worked with us and was very pleasant , no pressure sales we thought. She got More

by Marie-Gale
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
CJ Brown, Chandra Dickson
Feb 15, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you very much for sharing your purchase experience with Chandra and CJ at Mercedes Benz of Hagerstown. We believe wholeheartedly that buying a vehicle should be a smooth and pleasant experience. It is great when our customers let us know that we are doing just that. Please know that if you have any questions regarding the features on your new vehicle - or any other concerns, that we are just a phone call away. Wishing you many happy miles, Justin Harbert GM- Mercedes Benz of Hagerstown

February 09, 2016

Love my new 2016 GLE SUV This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there! More

by Courtney Plume
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Nikole Ferguson
Feb 10, 2016 -

Mercedes-Benz of Hagerstown responded

At Mercedes Benz of Hagerstown, you are family! We greatly appreciate your trust in our team, time and time again. If you have any questions about the features on your new GLE, please feel free to give us a call, or stop by the dealership. Thank you very much for sharing your experience in this review. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

February 08, 2016

Great Experience The best car buying experience I've ever had. No pressures and everything went smoothly. Barry was great and I'd highly recommend buying from MB of Ha More

by buddy6210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your purchase experience in this review. It is always great to hear how our team is doing as we continually strive to provide excellence in customer experience. We hope that you are enjoying your new Benz and please remember that if you have any questions about the features on your car, we are just a phone call away. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

February 07, 2016

A wonderful, simple, and low stress experience! We found the vehicle using USAA. This dealership is over a two hour drive from our home. We discussed and pretty much closed the deal over e-mail an More

by Zulu3
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikole Ferguson
Feb 10, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your purchase experience in this review. It is great to hear success stories such as yours - especially given the long distance relationship. Our team does a great job utilizing the technology tools at our fingertips in order to better communicate with our customers; Thereby making the purchase process a pleasant experience. We are so happy to know that this worked extremely well for you! Please don't hesitate to give us a call if we can be of further assistance. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown

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