Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,368 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,368 reviews
May 04, 2023
An overall good experience. Rob discussed my purchase from beginning to end with expert advice. Professionalism and honesty when buying a car was important to me. and they did j Rob discussed my purchase from beginning to end with expert advice. Professionalism and honesty when buying a car was important to me. and they did just that! thanks MB of Hagerstown! I am so happy with my vehicle. More
by Lenita.smith1
Helpful April 22, 2023
Fantastic experience. No pressure and Rob was very informative and helpful with car details, navigating the dash options and setting up the Mercede's app. No pressure and Rob was very informative and helpful with car details, navigating the dash options and setting up the Mercede's app. More
by Jocondon
Employees Worked With
April 20, 2023
Barry did a super job in our recent purchase of an auto from MB of Hagerstown..He was extremely thorough and attended to all the details.. Highly recommended . from MB of Hagerstown..He was extremely thorough and attended to all the details.. Highly recommended . More
by taylorcompany
April 16, 2023
The purchase of this car was my most pleasant car buying experience ever! Rob and the entire staff were so kind and professional. I highly recommend them, would purchase another car here and I love my car! experience ever! Rob and the entire staff were so kind and professional. I highly recommend them, would purchase another car here and I love my car! More
by Narnone
Employees Worked With
April 15, 2023
Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . More
by Law.miller
Employees Worked With
Other Employees :
Charlie Baker
April 11, 2023
It was a good experience and was really satisfied with the whole process of trading our car and getting the GLA 250. the whole process of trading our car and getting the GLA 250. More
by Adil Essahili
Employees Worked With
April 07, 2023
This dealership is a very nice place to purchase a vehicle. All the employees we met were great to work with especially Rob our salesperson. vehicle. All the employees we met were great to work with especially Rob our salesperson. More
by Jwkfer2
Employees Worked With
April 07, 2023
Barry is a joy to work with. I know the cliche about a used car salesman, but he informed me about the car I was interested in and helped me choose the right one. Not Pushy a I know the cliche about a used car salesman, but he informed me about the car I was interested in and helped me choose the right one. Not Pushy at all, and I am extremely happy with the experience. More
by Suman
Employees Worked With
April 04, 2023
Working with Kyle was a great experience! No pressure, excellent customer service! I will highly recommend Mercedes Benz Hagerstown to family and friends! No pressure, excellent customer service! I will highly recommend Mercedes Benz Hagerstown to family and friends! More
by kdrabick
Employees Worked With
April 03, 2023
Barry London was FANTASTIC! I wish the service industry had more salesmen just like Barry. Barry was considerate of my needs and accommodating to future requests. Barry was I wish the service industry had more salesmen just like Barry. Barry was considerate of my needs and accommodating to future requests. Barry was not pushy but most importantly patient with me. More
by sjfrank612
Employees Worked With
