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Mercedes-Benz of Hagerstown
Hagerstown, MD
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,733 reviews
August 27, 2020
"Amazing customer service. The person who dealt with me,..."
- Khaled DabbasAmazing customer service. The person who dealt with me, Rob Edmonds insured I was satisfied and never let me go without a single question unanswered. amazing place who cares for me the minute I stepped in
Read MoreEmployees Worked With
Helpful August 27, 2020
"Rob and the entire staff made the purchasing experience..."
- GeordienewmanRob and the entire staff made the purchasing experience simple and painless. Rob got us into the exact car we wanted. It is a pleasure to work with such a professional and experienced staff.
Read MoreAugust 24, 2020
"Extremely happy with our car buying experience. The..."
- Melissa MExtremely happy with our car buying experience. The process was quick and easy, Barry London and his staff were very friendly and professional and I would definitely recommend them. Would not hesitate to make the drive from Western Pa to purchase another car from them.
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August 19, 2020
"You guys have done it again, it’s another satisfied..."
- JPost
You guys have done it again, it’s another satisfied purchase. I love the smooth drive and elegant interior. Thanks, Kyle, you’re the best!
Read MoreAugust 19, 2020
"Thank you Kyle for walking me through this process. You..."
- Annette
Thank you Kyle for walking me through this process. You were professional, patient and informative. You are quick to respond to any questions. Thanks again!
Read MoreEmployees Worked With
August 17, 2020
"Mercedes benz of Hagerstown was very helpful and patient..."
- Vicky.allen
Mercedes benz of Hagerstown was very helpful and patient during my car buying experience. Rob is no pressure and you can tell he loves his job. Austin was great in getting paperwork done in a timely manner. I've bought cars here before and I will again. Thank you Mercedes-Benz of Hagerstown.
Read MoreAugust 16, 2020
"Thank you!"
- rachelvock91
Barry was very patient with me in answering all of my questions and providing additional pictures/videos when asked, since I was buying from out of state and could not easily come see the car in person. This was my first Mercedes and I wanted to make sure I was making the right decision and getting a good deal! I do not regret my decision and am very happy with my vehicle! I would gladly do business again at this dealership in the future.
Read MoreAugust 15, 2020
"This was by far the smoothest car buying experience my..."
- wtp003
This was by far the smoothest car buying experience my wife and I have ever had. Kyle and the rest of the team were awesome! We highly recommend Mercedes-Benz of Hagerstown. Also, we absolutely love our new SUV.
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Other Employees :
Elizabeth was also friendly and attentive.
August 11, 2020
"Mr. Kyle was trustworthy and kind to work with!!I was so..."
- JP
Mr. Kyle was trustworthy and kind to work with!! I was so happy to go through the purchase process. Very strongly recommend him if you want zero stress during car purchase.
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August 07, 2020
"Great dealer with very passionate & knowledgeable along..."
- Jo5huaGreat dealer with very passionate & knowledgeable along with friendliness workers who really want to see you happy in your new car. I bought my first Benz and felt very welcomed to family.
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