Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,494 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,494 reviews
November 09, 2023
My experience with the Sales Department at Mercedes Benz Hagerstown was excellent. During my first visit, I was treated with respect and not pressured, even though I advised the sales representative (Barry Hagerstown was excellent. During my first visit, I was treated with respect and not pressured, even though I advised the sales representative (Barry London) that I was not purchasing that day. Several weeks later when I made the decision to purchase my first Mercedes Benz, Barry guided me through the entire process with professionalism and an exceptional knowledge of the vehicle. Everyone I’ve dealt with during the Sales process has made this the best experience I’ve ever had buying a vehicle. I definitely recommend this dealership to anyone interested in buying a new or used vehicle. More
by MAB62
Employees Worked With
November 07, 2023
We purchased two different vehicles from Mr. Rob Edmonds in 2019 and 2023 respectively. Mr. Rob Edmonds Means trust, customer care, value, and respect to me and my family. If I need to buy anoth Rob Edmonds in 2019 and 2023 respectively. Mr. Rob Edmonds Means trust, customer care, value, and respect to me and my family. If I need to buy another car, I would buy it from him. Thanks Rob for all of your assistance. More
by Keyvash
Employees Worked With
November 03, 2023
A truly great dealership. Fair and honest in pricing their services and willing to go the extra mile to satisfy their customers. A lot of Mercedes-Benz dealerships have dubi Fair and honest in pricing their services and willing to go the extra mile to satisfy their customers. A lot of Mercedes-Benz dealerships have dubious reputations, but not Mercedes-Benz of Hagerstown. Always helpful, always courteous. Always professional. Nick, Lisa, and Elizabeth make taking my car in for servicing a pleasure. More
by JettaRed
October 31, 2023
Mr. Barry Landon gave John and I superior service, was very knowledgeable about the vehicle and showed us the differened function on the vehicle. I would recommend him to anyone that is in the market for very knowledgeable about the vehicle and showed us the differened function on the vehicle. I would recommend him to anyone that is in the market for a nice Mercedes. More
by dag4742
Employees Worked With
October 30, 2023
Our fourth Mercedes since 2007. Many, many miles of pleasure! Barry made sure our every question was answered. But kudos to everyone there that makes our driving experiences very p Many, many miles of pleasure! Barry made sure our every question was answered. But kudos to everyone there that makes our driving experiences very positive. I only have kind words to describe our experience with Barry and Mercedes-Benz of Hagerstown. More
by bearkatz
Employees Worked With
October 27, 2023
Barry is great to work with very patient and knowledgeable about Mercedes Benz . Love our GLB knowledgeable about Mercedes Benz . Love our GLB More
by Darren
October 27, 2023
They made the whole experience so easy. I will always purchase my vehicles here as long as I’m in the area. I will always purchase my vehicles here as long as I’m in the area. More
by itstattoosrcollins
Employees Worked With
Other Employees :
Charlie Baker, Lexi Livelsberger
October 27, 2023
Everything was great! No pressure and was very patient with my decision on the vehicle I chose Kyle was very pleasant and a joy to work with. No pressure and was very patient with my decision on the vehicle I chose Kyle was very pleasant and a joy to work with. More
by terry59
Employees Worked With
October 23, 2023
Rob was fantastic, great communication and follow up! Smooth purchase transaction. Would definitely recommend Mercedes-Benz of Hagerstown. It was the quickest purchase ever. They were so efficient an Smooth purchase transaction. Would definitely recommend Mercedes-Benz of Hagerstown. It was the quickest purchase ever. They were so efficient and friendly. More
by KRimar
Employees Worked With
October 23, 2023
Rob was straightforward, thorough, and easy going. He helped me look up the CarMax review on another car I was considering. He showed me other cars available online. I had complete confidence in his r He helped me look up the CarMax review on another car I was considering. He showed me other cars available online. I had complete confidence in his reliability and honesty. More
by Derylandkathy
Employees Worked With
