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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,492 reviews
July 03, 2023
Dealership and Rob were absolutely wonderful. No pressure... and wonderful about going over all options and details of the new vehicle. No pressure... and wonderful about going over all options and details of the new vehicle. More
by Sonja.sienkowski
July 02, 2023
Rob was very easy to work with. We changed our minds several times on which exact car to purchase and he continued to keep up with our changes. We changed our minds several times on which exact car to purchase and he continued to keep up with our changes. More
by Mfalardeau51
Employees Worked With
June 26, 2023
We bumped into a problem at vehicle delivery; the delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investi delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investigate. The result was a price adjustment for the delivered vehicle, acceptable to us, and we took delivery. This is one example of why we have been customers of MB of Hagerstown for more than 25 years. Thanks MB of Hagerstown. Mary and Gary Miller More
by Law.miller
Employees Worked With
Other Employees :
Lexi Livelsberger
June 24, 2023
Mercedes-Benz of Hagerstown displays outstanding customer service. They take the stress out of buying a car and walk you through the different models offered. Help you settle on the model that best fits you service. They take the stress out of buying a car and walk you through the different models offered. Help you settle on the model that best fits your needs and budget. I have purchased several cars from them over the years and highly recommend their dealership. More
by bfitz0
June 21, 2023
Barry was very responsive and helpful. Got me in my new car as fast as I've ever been through the paperwork. Got me in my new car as fast as I've ever been through the paperwork. More
by jop
Employees Worked With
June 19, 2023
The service was great. My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. Fi My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. First class experience. More
by smrise
June 16, 2023
Barry was great and found the perfect car that met my needs. Wonderful customer service and very friendly. needs. Wonderful customer service and very friendly. More
by tkinsey2014
June 15, 2023
Rob was great, highly recommended we have bought a few cars from this dealership. Always a pleasure cars from this dealership. Always a pleasure More
by Marthacamacho17
Employees Worked With
June 15, 2023
This was my first experience purchasing a vehicle from Mercedes-Benz of Hagerstown, I have to say that is was the easiest and best experience buying a vehicle. The box chocolate was nice touch too. Barry Mercedes-Benz of Hagerstown, I have to say that is was the easiest and best experience buying a vehicle. The box chocolate was nice touch too. Barry was great to work with, he kept me informed all through the process. Thanks to all. More
by tony@richardswilbert.com
Employees Worked With
June 15, 2023
This is the second Mercedes we have purchased from Barry London. He is wonderful to work with-- knowledgeable, honest, and excels at matching his clients' needs with the perfect Mercedes! London. He is wonderful to work with-- knowledgeable, honest, and excels at matching his clients' needs with the perfect Mercedes! More
by moriah.cohen
Employees Worked With
