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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,490 reviews
March 11, 2023
Rob was great! However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure you take the time to test everything and don't just take their word that everything is ok. More
by Erichockenberry
March 10, 2023
Kyle and Austin were great to work with and made my purchase easy. I would recommend anyone looking to buy to you guys a try. purchase easy. I would recommend anyone looking to buy to you guys a try. More
by eac65
March 06, 2023
Barry was AMAZING! !! He made the process super easy and fast. If your looking for the kindest, most caring and super knowledgeable guy in town to help you out in your n !! He made the process super easy and fast. If your looking for the kindest, most caring and super knowledgeable guy in town to help you out in your new purchase do yourself a favor and ask for Barry. Thank you for all you did for us we are ecstatic with our new purchase. More
by info@777sanitationinc
Employees Worked With
March 05, 2023
Rob was very helpful and made the whole buying process easy for us, specially that we were coming from another state. All information provided was accurate and he responded in a timely manner. Had a wonde easy for us, specially that we were coming from another state. All information provided was accurate and he responded in a timely manner. Had a wonderful buying experience with him More
by Orlando_dizon
Employees Worked With
March 01, 2023
We just bought our second vehicle from Rob in the past four years. He has a great technical knowledge of the cars and is able to explain how and why the systems work--and has helped get all of the settin four years. He has a great technical knowledge of the cars and is able to explain how and why the systems work--and has helped get all of the settings situated before we drove away! We appreciate how he patiently answers the many questions we have had while shopping for the right car and when the sale is actually taking place. Rob's knowledge helped to make our buying experience go smoothly and we also received a fair offer for our trade-in. No doubt that we will be calling on Rob again the next time we buy a car! More
by steelSparks
Employees Worked With
February 28, 2023
Rob was very easy to work with and no pressure. They offered a fair trade for my vehicle and drove home the truck that I came into purchase. They offered a fair trade for my vehicle and drove home the truck that I came into purchase. More
by Dbrowman
Employees Worked With
February 27, 2023
Excellent sales staff, beautiful clean facility with a large assortment of cars and all questions are answered! large assortment of cars and all questions are answered! More
by wparsell55
Employees Worked With
February 27, 2023
The dealership was very accommodating and the buying experience went smoothly. Barry is very knowledgeable about the automobiles the dealership offers. experience went smoothly. Barry is very knowledgeable about the automobiles the dealership offers. More
by slobert89
Employees Worked With
February 25, 2023
Barry has always found the car with all the accessories that I was looking for. MB of Hagerstown has always taken care of all my concerns. that I was looking for. MB of Hagerstown has always taken care of all my concerns. More
by DocPINCH
Employees Worked With
Other Employees :
Liz
February 22, 2023
My experience at HMB was very nice. Barry My salesperson was very knowledgeable about the history of MB. Lexi was very nice as well .She took me for a test drive, and shared as much as Barry My salesperson was very knowledgeable about the history of MB. Lexi was very nice as well .She took me for a test drive, and shared as much as she knew about the car. Finance was nice too. More
by radtech549
