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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
April 20, 2023
Barry did a super job in our recent purchase of an auto from MB of Hagerstown..He was extremely thorough and attended to all the details.. Highly recommended . from MB of Hagerstown..He was extremely thorough and attended to all the details.. Highly recommended . More
by taylorcompany
April 16, 2023
The purchase of this car was my most pleasant car buying experience ever! Rob and the entire staff were so kind and professional. I highly recommend them, would purchase another car here and I love my car! experience ever! Rob and the entire staff were so kind and professional. I highly recommend them, would purchase another car here and I love my car! More
by Narnone
Employees Worked With
April 15, 2023
Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . More
by Law.miller
Employees Worked With
Other Employees :
Charlie Baker
April 12, 2023
It was a good experience and was really satisfied with the whole process of trading our car and getting the GLA 250. the whole process of trading our car and getting the GLA 250. More
by Adil Essahili
Employees Worked With
April 08, 2023
This dealership is a very nice place to purchase a vehicle. All the employees we met were great to work with especially Rob our salesperson. vehicle. All the employees we met were great to work with especially Rob our salesperson. More
by Jwkfer2
Employees Worked With
April 07, 2023
Barry is a joy to work with. I know the cliche about a used car salesman, but he informed me about the car I was interested in and helped me choose the right one. Not Pushy a I know the cliche about a used car salesman, but he informed me about the car I was interested in and helped me choose the right one. Not Pushy at all, and I am extremely happy with the experience. More
by Suman
Employees Worked With
April 04, 2023
Working with Kyle was a great experience! No pressure, excellent customer service! I will highly recommend Mercedes Benz Hagerstown to family and friends! No pressure, excellent customer service! I will highly recommend Mercedes Benz Hagerstown to family and friends! More
by kdrabick
Employees Worked With
April 03, 2023
Barry London was FANTASTIC! I wish the service industry had more salesmen just like Barry. Barry was considerate of my needs and accommodating to future requests. Barry was I wish the service industry had more salesmen just like Barry. Barry was considerate of my needs and accommodating to future requests. Barry was not pushy but most importantly patient with me. More
by sjfrank612
Employees Worked With
April 03, 2023
Rob was very easy to work with, very professional, genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and prof genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and professionalism. More
by ndfanbrian
April 02, 2023
Rob was professional, friendly, and extremely helpful as I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. Rob went over all of the details, and Austin had all of the paperwork neat and organized for us to sign. It was a great all-around experience. More
by bethany
