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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,505 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,505 reviews
January 23, 2023
Barry did an outstanding job, from the test drive, through the ordering process, and finally delivery. Best car buying experience I’ve ever had. He clearly explained all the features of the car we b through the ordering process, and finally delivery. Best car buying experience I’ve ever had. He clearly explained all the features of the car we bought, and helped us set up the phone app, etc. Purchase process was clear and efficient, with Christine explaining the financial paperwork. Dealership seems clean and well organized. If I purchase another Mercedes I will certainly return to Barry and MB of Hagerstown. More
by mccordm
Employees Worked With
January 23, 2023
Barry was really helpful and accommodating. Highly recommend this dealership. The only downside of the entire experience was the 1 hr drive to Hagerstown. Highly recommend this dealership. The only downside of the entire experience was the 1 hr drive to Hagerstown. More
by VMP
January 21, 2023
One of if the cleanest and we'll organized dealership I've been in. Barry was very detailed and made the buying experience exceptional. I've been in. Barry was very detailed and made the buying experience exceptional. More
by pmayes1955
January 21, 2023
Barry was very knowledgeable about the vehicle and helpful in teaching me about all of the functions and features. helpful in teaching me about all of the functions and features. More
by martycbowers
Employees Worked With
January 19, 2023
Barry was a great help in purchasing my new Mercedes. He helped me select the exact features to order the vehicle and communicated with me during each step. The day I took delivery he took extra care to He helped me select the exact features to order the vehicle and communicated with me during each step. The day I took delivery he took extra care to make the experience special and smooth. He reviewed all of the features of the vehicle extensively. More
by skipp2011
Employees Worked With
January 16, 2023
Clean, friendly, professional and honest. Rob was great and would recommend dealership. We were able to do everything in a timely manner Rob was great and would recommend dealership. We were able to do everything in a timely manner More
by Duh3girlz
Employees Worked With
January 11, 2023
Rob was great. There was no pressure and he was very informed about our vehicle. Thanks for making this experience positive and memorable! There was no pressure and he was very informed about our vehicle. Thanks for making this experience positive and memorable! More
by Danielle365
Employees Worked With
January 08, 2023
Mercedes of Hagerstown provided the best car buying experience we have ever had. Barry was wonderful and answered every question we had, and we will definitely 100% return when we’re ready to trade in. experience we have ever had. Barry was wonderful and answered every question we had, and we will definitely 100% return when we’re ready to trade in. More
by melissabsn
Employees Worked With
January 05, 2023
We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010. service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010. More
by gkdemo
Employees Worked With
January 04, 2023
I would love to say we love our new Benz! It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy ti It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy till our Benz.got to us .The most beautiful color Benz. Navy Blue we have people tell us all the time ,how beautiful she is and we got the best deal at Hagerstown Benz. The people in service are the very best! I enjoy taking my car in just to have the fast min.to see them and say hello . One thing for sure..if you are looking for a Benz.this is the place to go !I would never go anywhere else ,the people make this the best Benz dealer on this side of the country. My warmest thanks go out to Kyle &the lady's back in service, they are the best !! Patty Bailey More
by royal b.
