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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,503 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,503 reviews
April 21, 2022
Working with Barry was a great experience. Very detailed oriented, professional and able to work with my crazy schedule. Very detailed oriented, professional and able to work with my crazy schedule. More
by Comedian Walter Campbell
Employees Worked With
April 20, 2022
This is my first Mercedes, and I was bit apprehensive at first. But I loved Barry, he spoke of what he knew and didn't try to oversell the car. He made the process stress free and as simple as possible. The first. But I loved Barry, he spoke of what he knew and didn't try to oversell the car. He made the process stress free and as simple as possible. The vehicle is beautiful so easy and comfortable to drive; so far I am enjoying my new car. Thank you! More
by margaritabarcomb
Employees Worked With
April 12, 2022
After having a bad experience trying to purchase a new Mercedes at a dealership I have used before, it was such a relief to deal with Barry! He was exactly what I needed. Though I had a general idea of wh Mercedes at a dealership I have used before, it was such a relief to deal with Barry! He was exactly what I needed. Though I had a general idea of what I wanted, he asked questions that helped guide me to a better choice than I had intended. He was available to answer questions, and gave me terrific instructions on the many functions of the vehicle when I picked it up yesterday—down to how to reprogram my garage door to synch with the car when I got home. Exceptional! More
by czh2556
Employees Worked With
April 11, 2022
A great experience. Rob was wonderful to work with, made the process so simple and easy. Rob was wonderful to work with, made the process so simple and easy. More
by Chelsigallagher
Employees Worked With
April 09, 2022
Rob was very helpful and we completed the purchase in one visit, in a couple of hours. visit, in a couple of hours. More
by Louis.ippolito
April 09, 2022
My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life. More
by douglas88600
Employees Worked With
Other Employees :
Bailley Miller
April 07, 2022
Barry was so fantastic to work with and paired me with a beautiful vehicle. I am new to Mercedes Benz, and he and the team made the purchase process a pleasure! beautiful vehicle. I am new to Mercedes Benz, and he and the team made the purchase process a pleasure! More
by Adam Ware
April 04, 2022
Professional, but laid back atmosphere. Low pressure and everyone was very friendly and very helpful. Low pressure and everyone was very friendly and very helpful. More
by rlniland
Employees Worked With
March 28, 2022
Rob was exceptional at his job and extremely patient with us. He had extensive knowledge about Mercedes vehicles. Thanks to Rob we are now officially part of the Mercedes family. We will definitely continue us. He had extensive knowledge about Mercedes vehicles. Thanks to Rob we are now officially part of the Mercedes family. We will definitely continue our business with Rob and the Hagerstown dealership. Thank you. More
by bushmansmd
Employees Worked With
