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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
January 11, 2022
We had a great experience with the Mercedes of Hagerstown. Barry London was knowledgeable, efficient, and very helpful throughout the purchase of the vehicle process. I would recommend him and t Hagerstown. Barry London was knowledgeable, efficient, and very helpful throughout the purchase of the vehicle process. I would recommend him and the dealership to all my friends. More
by rhanif04
Employees Worked With
January 11, 2022
Thanks to the Rob! He is really productive and helpful. We had good time with Mercedes Benz in Hagerstown! We had good time with Mercedes Benz in Hagerstown! More
by Rainie Li
Employees Worked With
January 09, 2022
I had a great experience with this dealership! They were all very nice and thorough when explaining things to me and were sure to answer any questions I had. Kyle was great to work with and would recommend all very nice and thorough when explaining things to me and were sure to answer any questions I had. Kyle was great to work with and would recommend him to anyone! More
by Myutzy20
January 09, 2022
Kyle did a good job! There were a few specific requirements that was absolutely necessary from us and Kyle made sure we get those requirements. requirements that was absolutely necessary from us and Kyle made sure we get those requirements. More
by tsayeedy
Employees Worked With
January 09, 2022
The dealership offers the best service for the Mercedes. Alex Fox, my Service Advisor knows the car and what I need. No place else gets my business Alex Fox, my Service Advisor knows the car and what I need. No place else gets my business More
by feserrf
January 06, 2022
We found Rob Edmonds to be most knowledgeable, professional and welcoming. He surely is an outstanding standard bearer for MB Hagerstown. professional and welcoming. He surely is an outstanding standard bearer for MB Hagerstown. More
by herbert M
Employees Worked With
January 04, 2022
Our buying experience was easy and enjoyable. Barry was very patient and extremely knowledgeable. He was able to answer all of our questions and he allowed us to take as much time as needed to make our fi very patient and extremely knowledgeable. He was able to answer all of our questions and he allowed us to take as much time as needed to make our final decision. Barry pointed out the many safety features along with the bells and whistles. Although we had decided to switch from Subaru to Mercedes Benz, Barry was the reason we purchased it from Hagerstown instead of Chantilly. Thank you Barry. More
by kmcbr31
Employees Worked With
December 31, 2021
Barry London did a great job. I was coming in from out of state to buy, and he made everything easy. Marty and Justin introduced themselves and were very friendly. My brother has been a client of the dealers state to buy, and he made everything easy. Marty and Justin introduced themselves and were very friendly. My brother has been a client of the dealership for many years and referred me. I was very pleased and will be a long-term customer also More
by richardstrauss
December 27, 2021
Best buying experience I’ve had bar none! Barry was so nice and explained everything! I drove away with my dream car. Thanks Barry! nice and explained everything! I drove away with my dream car. Thanks Barry! More
by elizamatis
December 24, 2021
Rob is wonderful salesman, very knowledgeable and kind. Always available if I have a question. Always available if I have a question. More
by T.churchey
Employees Worked With
