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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,370 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,370 reviews
February 20, 2021
My wife and I have had our vehicles serviced at MB Hagerstown for many years, this was our first purchasing experience. Kyle, Justin and Tony were a pleasure to work with they made the purchasing expe Hagerstown for many years, this was our first purchasing experience. Kyle, Justin and Tony were a pleasure to work with they made the purchasing experience hassle free. We look forward to many more years of working with the MB Hagerstown team. More
by billp
Helpful February 14, 2021
Barry and Justin at MB of Hagerstown were awesome as usual. This is the second car that we have purchased and I am sure there will be others! usual. This is the second car that we have purchased and I am sure there will be others! More
by Mkothari
Employees Worked With
February 11, 2021
Key words describing our experience:True Professional, Key words describing our experience: True Professional, extensive knowledge of their product, polite, cordial, NO pressure sales, unbiased recommenda Key words describing our experience: True Professional, extensive knowledge of their product, polite, cordial, NO pressure sales, unbiased recommendations, impeccable customer service, pleasant experience, educational and genuine belief in their product, accommodating and friendly. Would highly recommend Berry to any potential buyer. The best! More
by pleasantstables
Employees Worked With
February 09, 2021
Mike Lavernchik was a great salesman. Very Knowledgeable and helpful with all our questions. Fast, efficient process in buying. Nice selection of Mercedes Benz to chose from. Buying process was fast with no and helpful with all our questions. Fast, efficient process in buying. Nice selection of Mercedes Benz to chose from. Buying process was fast with no issues. Highly Recommended. More
by JWBARBOUR
Employees Worked With
Michael Lavrenchik
February 08, 2021
I had a great experience in buying my E-Class Mercedes Benz. My salesman Kyle Swanson, Tony Mills (Finance Manager) and Austin Shemon (Sales Manager) gave me great customer service and made my buying pro Benz. My salesman Kyle Swanson, Tony Mills (Finance Manager) and Austin Shemon (Sales Manager) gave me great customer service and made my buying process stress free. Kudos to you guys at Mercedes of Hagerstown! More
by db114tb
February 07, 2021
Rob Edmunds did an excellent job with the transaction. He knew I was on a limited time constraint and everything was smooth and satisfying. Thanks again! knew I was on a limited time constraint and everything was smooth and satisfying. Thanks again! More
by Danielscutti
Employees Worked With
February 06, 2021
Rob Edmonds was very patient, cheerful and informative. He explained the process and answered all of our questions with great expertise. He is truly a subject matter expert and displayed excellent custom He explained the process and answered all of our questions with great expertise. He is truly a subject matter expert and displayed excellent customer service!! Awesome Experience!! More
by Essence Davis
Employees Worked With
February 06, 2021
Courteous, professional and extremely intent on providing a great buying experience. Rob is very knowledgeable .. got us through the process of selecting a new SUV, explained in detail all the new functions a great buying experience. Rob is very knowledgeable .. got us through the process of selecting a new SUV, explained in detail all the new functions our older vehicle did not have and facilitated our trade-in seamlessly. More
by Marileeco
February 06, 2021
Rob Edmonds made the purchase of our Mercedes worry free. This is the third car we have purchased from him. He is always willing to take time to go over the features on the car and treats us like fam free. This is the third car we have purchased from him. He is always willing to take time to go over the features on the car and treats us like family. Thank you Rob More
by P.Mrozinski
Employees Worked With
February 02, 2021
This team made buying a car easier than ever! Kyle was awesome to work with along with Tony! Would highly recommend to purchase from them! awesome to work with along with Tony! Would highly recommend to purchase from them! More
by nathomas5119
