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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

February 25, 2021

Rob, my salesperson, was extremely helpful throughout the entire process. He patiently answered every one of my questions and guided me through building a GLE that fit my needs and desires. Rob knowledge o More

by frconway.48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to share your experience working with Rob! We are very proud to have him on our team and happy to hear that he went above and beyond to assist with your purchase. Congratulations on your new Mercedes-Benz GLE, and enjoy it! We hope to see you back at Mercedes-Benz of Hagerstown for your first oil change!

February 23, 2021

Simply put, I trust Justin for our car purchases. That's why we keep coming back to MB of Hagerstown. The service department also goes above and beyond to ensure we are delighted with our vehicle. More

by Scott Cravotta
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Feb 24, 2021 -

Mercedes-Benz of Hagerstown responded

Hi Scott - Your review made us smile! We are thrilled that you can turn to Justin whenever you're in need of a new vehicle and know you will be taken care of, and we appreciate this wonderful feedback about our service department as well. Thank you from everyone here at Mercedes-Benz of Hagerstown!

February 23, 2021

Fantastic salesman. Made sure everything went smooth and without a hitch. Kyle Swanson was professional and well spoken. Thank you for the wonderful experience and the new car! More

by vigils97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Mercedes-Benz of Hagerstown responded

Congratulations on your new vehicle! We are very proud of our team, and it is fantastic to hear that you had such a seamless purchase experience working with Kyle. Drive safely, and we hope to see you again at Mercedes-Benz of Hagerstown!

February 23, 2021

Kyle was everything you wanted in a salesman. On a bad weather day he was quick to come out and greet us. He was quick to let us go on a test drive and when I said I wanted it. He helped get it washed and More

by jtp53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are grateful that we got the opportunity to assist you here at Mercedes-Benz of Hagerstown, and we will certainly let Kyle know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

February 23, 2021

Wonderful!! Rob makes our leasing experience a joy..Rob has been our dealer 4 out of 7 times..We will contact Rob every time! The Hagerstown, Md dealership has a gem!! More

by Hull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 23, 2021 -

Mercedes-Benz of Hagerstown responded

Your confidence in Rob absolutely makes our day! It's wonderful to hear that he makes every leasing experience just as exceptional as the last. We're so lucky to have you in the Mercedes-Benz of Hagerstown family!

February 21, 2021

Wonderful people, Great customer services. Rob was a great help when we needed our Car and they make everything so fast so u don’t have to be there all day like other dealership More

by osagiegoodluck1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Battaglini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Digges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Helfrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Harry Davis, Ray Deavers, Charlie Baker
Feb 22, 2021 -

Mercedes-Benz of Hagerstown responded

We really appreciate the positive feedback! It's wonderful to hear that Rob helped make your experience so seamless and friendly. Thank you for trusting Mercedes-Benz of Hagerstown with your business!

February 20, 2021

My wife and I have had our vehicles serviced at MB Hagerstown for many years, this was our first purchasing experience. Kyle, Justin and Tony were a pleasure to work with they made the purchasing expe More

by billp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mummert
Feb 22, 2021 -

Mercedes-Benz of Hagerstown responded

We're so grateful to have you and your wife in the Mercedes-Benz of Hagerstown family, Bill! It's wonderful to hear that Kyle, Justin, and Tony delivered such an exceptional car-buying experience. We wish you two many happy miles in your new vehicle and look forward to seeing you next time!

February 14, 2021

Barry and Justin at MB of Hagerstown were awesome as usual. This is the second car that we have purchased and I am sure there will be others! More

by Mkothari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us a review! Barry and Justin are both excellent members of our team at Mercedes-Benz of Hagerstown, and we will be sure to let them know that you appreciate their help. We are grateful for your returning business, and we look forward to your next visit!

February 11, 2021

Key words describing our experience:True Professional, Key words describing our experience: True Professional, extensive knowledge of their product, polite, cordial, NO pressure sales, unbiased recommenda More

by pleasantstables
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Mercedes-Benz of Hagerstown responded

Reviews like this one make our day! It was our pleasure to deliver a friendly, knowledgeable, stress-free car-buying experience. Thanks from the Mercedes-Benz of Hagerstown team, and congratulations on your new vehicle!

February 09, 2021

Mike Lavernchik was a great salesman. Very Knowledgeable and helpful with all our questions. Fast, efficient process in buying. Nice selection of Mercedes Benz to chose from. Buying process was fast with no More

by JWBARBOUR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Feb 09, 2021 -

Mercedes-Benz of Hagerstown responded

Thank you for the great feedback! We are proud to have earned your business and happy to hear that you had such a successful purchase experience working with Mike. Congratulations on your new vehicle, and enjoy it! We hope to see you back at Mercedes-Benz of Hagerstown down the road!

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