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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
October 18, 2020
Very courteous personnel, everything was explained in an understandable fashion. Overall it was a good experience and i would recommend Rob and the other staff to others for a vehicle purchase. understandable fashion. Overall it was a good experience and i would recommend Rob and the other staff to others for a vehicle purchase. More
by Gtatoys
Employees Worked With
October 17, 2020
Kyle is well informed, friendly, courteous, and honest. He made the buying experience easy and comfortable. I highly recommend Kyle for all your Mercedez Benz needs. He made the buying experience easy and comfortable. I highly recommend Kyle for all your Mercedez Benz needs. More
by sdelaney73
October 17, 2020
Best experience, Rob was an excellent salesperson, Even though i live in another state, i will definitely buy my next car from Mercedes Benz of Hagerstown though i live in another state, i will definitely buy my next car from Mercedes Benz of Hagerstown More
by Joecalou
Employees Worked With
October 13, 2020
Immediate response to an e-mail, and smooth sailing all the way. Even though I live 300 miles away, I will definitely reach out to Rob first when I am looking for my next car. Thank you again for all you the way. Even though I live 300 miles away, I will definitely reach out to Rob first when I am looking for my next car. Thank you again for all your help. More
by DEEPNESS9
Employees Worked With
October 13, 2020
very good experience everybody very nice . thanks Kyle amazing salesman smooth process. I absolutely love my Mercedes very clean and very smooth, thank you for the wonderful experience. amazing salesman smooth process. I absolutely love my Mercedes very clean and very smooth, thank you for the wonderful experience. More
by cafeitalia2000
October 12, 2020
Kyle was an AMAZING salesman. He was very knowledgeable and made everything so easy for us! He was very polite. Tony was great as well. He was also very knowledgeable and explained everything before we mo and made everything so easy for us! He was very polite. Tony was great as well. He was also very knowledgeable and explained everything before we moved forward. More
by Bland_monica
October 09, 2020
We have purchased three cars from this Younger owned dealership with excellent results. Most recent purchase is an Infiniti which Kyle facilitated with assistance from Tony the finance manager. The fac dealership with excellent results. Most recent purchase is an Infiniti which Kyle facilitated with assistance from Tony the finance manager. The facilities including the grounds are meticulously clean and well appointed. Staff from upper management to sales and service are very professional and pleasant in their demeanor. With so many dealerships available it is noteworthy that my family consistently buys from Mercedes-Benz of Hagerstown. More
by poflaherty
Employees Worked With
Other Employees :
Harry Davis, Charlie Baker
October 08, 2020
Barry makes the car buying experience enjoyable. He truly is dedicated to customer satisfaction and he handles all of the details. I'd definitely buy from him again. Thanks Barry! is dedicated to customer satisfaction and he handles all of the details. I'd definitely buy from him again. Thanks Barry! More
by wduggan
Employees Worked With
October 06, 2020
Very nice experience. No hassle, smooth process. Love my car! Thanks, Barry! The sales team, management team and the parts/service department are absolutely wonderful. car! Thanks, Barry! The sales team, management team and the parts/service department are absolutely wonderful. More
by atheimberg
Employees Worked With
Other Employees :
Tony Mills
October 05, 2020
I wanted a specific car and couldn’t find it in the area. Barry tried his best and was able to find the perfect car for us. He was very patient throughout. He really tries to understand the needs of the cust Barry tried his best and was able to find the perfect car for us. He was very patient throughout. He really tries to understand the needs of the customer and would highly recommend to get your dream car from his team. Thank you Barry, you are awesome! More
by Jen
Employees Worked With
