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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,368 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,368 reviews

April 24, 2019

VIP Service Mike Lavrenchik is a gem! The minute I sat down I knew MB of Hagerstown would earn my business! Mike, Justin, and Tony made me feel super comfortable. More

by NatashaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Apr 24, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2019

Awesome experience! To begin, I wasn’t sure I wanted a new car, but as I searched through inventories I found myself drawn to a car. I inquired about it, and Kyle Swanson More

by jeremysharpless92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you again for the great review!

April 18, 2019

Great Experience! Thanks Mike! Would recommend others go see Mike he was very kind and helpful though our experience. First time buying a Mercedes and we love the car!! More

by Stacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Apr 18, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

April 18, 2019

The Process was as smooth as the car ! I had a wonderful experience working with Kyle at Mercedes-Benz of Hagerstown. Kyle was very responsive to my emails and was very knowledgeable about More

by Dustin H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 22, 2019 -

Mercedes-Benz of Hagerstown responded

Hi there! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 15, 2019

Fantastic Experience I bought my S-class cabriolet Mercedes here and I love love love my car! Michael was so helpful, kind, friendly, and knowledgeable . He answered all m More

by Kinga Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Apr 18, 2019 -

Mercedes-Benz of Hagerstown responded

Wow, it's experiences like yours that really keep us motivated! Feel free to reach out to us if you need anything. Have a wonderful day.

April 14, 2019

Another Great Outcome! Hats off to Barry London, Mike Lavrenchik, and Tony Mills for handling the execution of a car lease with unexpected twists and turns through no fault More

by queenbee3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Apr 18, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!

April 14, 2019

Great Experience! Kyle was so patient and understanding while I took the time to figure out the perfect car to buy! Kyle was also extremely timely in answering ALL of m More

by rcbgirls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Mercedes-Benz of Hagerstown responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 14, 2019

Great Process Barry took the time to show us many cars and was very concerned with us buying the right car as opposed to selling us a car. The car is very nice at More

by Mike & Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

April 12, 2019

Lease #5 This is the 5th car we have leased from this dealership. Every one we have come in contact with has been friendly and very helpful. Mike Lavrenchik ha More

by #5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Apr 18, 2019 -

Mercedes-Benz of Hagerstown responded

We want all our clients to have a comfortable and stress-free experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 06, 2019

2nd MB in a Year - Traded 2018 CLA250 for 2019 C300 4matic Well, once again Mercedes-Benz of Hagerstown and Barry London, Justin and Tony did not disappoint. After purchasing a CPO 2018 CLA250 in March of 2018 More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 11, 2019 -

Mercedes-Benz of Hagerstown responded

We're proud to help you find your upgraded vehicle! Thank you for sharing your review with us. We look forward to your next visit.

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