Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,490 reviews
October 06, 2019
Found Her! My wife and I made an appointment at MB in Hagerstown with Kyle Swanson to check out some cars. We were looking for a 2nd vehicle to help offload some My wife and I made an appointment at MB in Hagerstown with Kyle Swanson to check out some cars. We were looking for a 2nd vehicle to help offload some commuting miles. After looking at several options, we decided to think it over and promised to follow up. Later that day I sent a text with the model and options we wanted. Within a few days- they found the car, brought it in and we signed the paperwork. Super accommodating and efficient. My kind of buying experience. More
by Namfon
Employees Worked With
October 06, 2019
Great experience I was quite impressed with my experience at Mercedes-Benz of Hagerstown. The car buying process was easy. Barry was prompt with responding to my ema I was quite impressed with my experience at Mercedes-Benz of Hagerstown. The car buying process was easy. Barry was prompt with responding to my emails and very nice to work with. Even though I was buying a used Honda Pilot, I still felt as though I was buying a Mercedes. Thank you!! I love my new(er) car. More
by hollybeth1976
Employees Worked With
Other Employees :
The finance guy-I forget his name and his card is not on me.
October 03, 2019
Fantastic service Highly recommend MB of Hagerstown. New car purchase was seamless and the process was very easy. Had a great experience and left very satisfied. Tha Highly recommend MB of Hagerstown. New car purchase was seamless and the process was very easy. Had a great experience and left very satisfied. Thanks MB of Hagerstown and the entire staff. More
by Terps1996
October 02, 2019
Professional Service Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty comp Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty company and worked on our behalf getting them to do the work without adding extra work. More
by MaryBeth P.
Employees Worked With
Other Employees :
Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
September 22, 2019
Great Customer Service I have been dealing with Mercedes-Benz of Hagerstown for 20+ years and each experience has been awesome. I worked with Kyle Swanson on this purchase I have been dealing with Mercedes-Benz of Hagerstown for 20+ years and each experience has been awesome. I worked with Kyle Swanson on this purchase and he is great. Kept me updated throughout the process and made car "pick up" day painless. Great job.... More
by Happy Client
Employees Worked With
September 19, 2019
My first lease The entire Hagerstown Mercedes Benz team were extremely courteous and very helpful. Mike Lavrenchik left no stone unturned and made our first leasing The entire Hagerstown Mercedes Benz team were extremely courteous and very helpful. Mike Lavrenchik left no stone unturned and made our first leasing experience a great one. Austin Shemon was also very helpful in finance..Thanks to all at Hagerstown Mercedes Benz. More
by Puffdaddy
September 19, 2019
Great dealership The entire Mercedes team is great!!! Barry is by far the best car salesperson I have ever had!! He is super attentive, he really pays attention. He is The entire Mercedes team is great!!! Barry is by far the best car salesperson I have ever had!! He is super attentive, he really pays attention. He is definitely NOT pushy. What I really appreciate is that I had gone into the dealership a few times just looking. I had specific features I wanted my next vehicle to have. The one I looked at on that particular day did not have the one feature I really wanted. Maybe a month later Barry emailed me and told me that he had a vehicle on the lot that had a lot of the features I wanted. I was really impressed by that. Impressed by the fact that he did keep me in mind and remembered what I wanted in my next vehicle. Everyone was super helpful and not pushy at all on the fact that I was getting my financing somewhere else. Other dealerships they really push for you to get financing through them. Another positive about Mercedes of Hagerstown is their pre-owned vehicles are by far the CLEANEST pre-owned vehicles of any dealership that I have been to in the tri-state area. More
by kzurg921
September 17, 2019
The best Benz dealership in the DMV area Bought my 4th car from Mercedes Benz of Hagerstown. Mike Lavrenchik came in on his off day to take care of me. I absolutely love working with this tea Bought my 4th car from Mercedes Benz of Hagerstown. Mike Lavrenchik came in on his off day to take care of me. I absolutely love working with this team! More
by rasko
Employees Worked With
Michael Lavrenchik
September 17, 2019
Best car buying experience!! Worked with Michael Lavrenchik he is very nice! Makes you feel confident in your purchase. He is also very knowledgeable about the vehicle he is showi Worked with Michael Lavrenchik he is very nice! Makes you feel confident in your purchase. He is also very knowledgeable about the vehicle he is showing you. Thanks again Mike!! More
by slw23
Employees Worked With
Michael Lavrenchik, Tony Mills
September 16, 2019
Excellent experience! Rob redefined the car buying experience for me. He was extremely professional and knowledgeable; helping me to find the right car for me. Tony made Rob redefined the car buying experience for me. He was extremely professional and knowledgeable; helping me to find the right car for me. Tony made the financing process simple, and was very helpful. This team made for a great overall experience, from start to finish. More
by rpoberry
