Mercedes-Benz of Natick

Jonny was thorough, patient, caring and overall fantastic - as was everyone at the dealership! Really made a difference for me as a first time MB owner! - as was everyone at the dealership! Really made a difference for me as a first time MB owner! More

There is no way to explain the amazing experience we had at this dealership! Not only is the entire staff courteous, organized, incredibly helpful, knowledgeable and ready to assist in any way, but you get at this dealership! Not only is the entire staff courteous, organized, incredibly helpful, knowledgeable and ready to assist in any way, but you get the sense they truly appreciate your business. We have previously purchased Mercedes vehicles from other Mercedes dealers. The difference between Mercedes in Natick and the other dealerships where we went before is like the difference between a McDonald’s versus the Capital Grill. The service, attention to detail and time spent with us was above and beyond anything we ever expected. We were also introduced to the entire team including the manager. It was wonderful to have this personal touch. Our salesman Joel was truly the best advisor we have ever seen. He guided us and worked with us to achieve a deal that made us happy and satisfied moving into the new vehicle. He answered every question, returned every call and email promptly and we never felt silly asking him anything or negotiating until we had a truly wonderful experience on our trade in and everything we asked for with the new vehicle. Paperwork was a breeze, quick, easy and understandable. Joel is an incredible talent in the sales world and we are grateful to have worked with this wonderful professional. Now, on to Jonny Pham ……. This gentleman is a technical genius. There are truly no words to describe his expertise and knowledge. After our first “tutorial” on our new vehicle we were astonished at the features we never knew these cars were capable of. We have owned previous Mercedes and the earlier purchases never provided a delivery which included an instructional presentation such as Jonny Pham. Jonny went through everything and connected our devices to the vehicle as well, setting up profiles for all 3 drivers. He truly taught us about the quality and capabilities of our new coupe. WOW!!!! I would have to write at least a 10 page review to describe Jonny, filled with superlatives and compliments. Jonny is an entire vibe, literally. He explained patiently even when we needed to see something 3-4 times. He demonstrated as well with us in the vehicle. Seriously, run, don’t walk, if you are looking to purchase a Mercedes, because there is nothing like this dealership anywhere else on the East Coast, possibly in America. Jonny is honestly the most savvy tech genius that’s exists when it comes to these cars. I wish I could give this dealership 10 stars! Totally satisfied above and beyond anything we ever expected. . More

So organized and thorough And the staff is great Found issues with my car that no one else could issues with my car that no one else could More

Fast check-in, completed earlier than originally estimated, thorough answers to questions, and friendly staff! estimated, thorough answers to questions, and friendly staff! More

They did a great job selling me the car, but my experience with the service department was very poor. My car took 1 week to get service A done, also I had manufacturer issue on the driver side wind experience with the service department was very poor. My car took 1 week to get service A done, also I had manufacturer issue on the driver side window, they said that the part isn't availyet by Mercedes. Moreover, I received the car with a very dirty interior, full of dust and smelly they didn't even bother themselves with a complementary wash. In addition to that my car tires pressure was incorrect from being parked for long time without moving and they delivered it with incorrect tires pressure, beside when I signed up for service I asked for a loaner car and they confirmed its availability but when I went for service, they said there is no loaner available and I had to wait for an hour to get a loaner car. Overall it was a very bad experience in the service department. More

We are so pleased by the quality of the customer service we received at Mercedes-Benz of Natick. Vito’s outstanding knowledge, communication skills, and sense of reliability helps us arrive to our decision we received at Mercedes-Benz of Natick. Vito’s outstanding knowledge, communication skills, and sense of reliability helps us arrive to our decision making very easy. He was simply excellent! Yatin, the market manager, was the other outstanding individual who made the complicated issues of finances easy and made it clear to our better understanding. He actually went above and beyond of his time off the office hours and we are so impressed by his generosity and kindness. Dan, Sharon, and Andrew are the other individuals we have encountered and were all very impressive with the quality of the service they have provided us. Go Mercedes-Benz at Natick. More

Best service treatment! Fast and courteous , car came clean , in a timely manner, got service loaner too Fast and courteous , car came clean , in a timely manner, got service loaner too More

Jonny, Steve and Yatin were great to work with through the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jon the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jonny was incredible! How that man has that much knowledge of the car and all of the technology packed inside is amazing. Jonny took the time to make sure me and my wife knew everything we need to know. I would absolutely recommend working with the team from Mercedes-Benz of Natick to anyone I know. Thanks again Steve, Yatin and Jonny! More

Jonny, Steve and Yatin were great to work with through the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jon the entire process. Steve made sure everything was communicated properly and made the purchase seamless. Yatin made the finance process painless. Jonny was incredible! How that man has that much knowledge of the car and all of the technology packed inside is amazing. Jonny took the time to make sure me and my wife knew everything we need to know. I would absolutely recommend working with the team from Mercedes-Benz of Natick to anyone I know. Thanks again Steve, Yatin and Jonny! More

I recently purchased and picked up a few days ago a Mercedes Benz GLC 300. This was my first experience with this dealership and also my first experience with the Mercedes brand. I was very fortunat Mercedes Benz GLC 300. This was my first experience with this dealership and also my first experience with the Mercedes brand. I was very fortunate as the Sales Consultant I had was Charles Scrymgeour. I could see right from the start the passion and knowledge of the Mercedes brand Charles possessed. I walked into the dealership not knowing a lot about the GLC 300, but walked out confident I had bought the right car for me. The initial test drive was awesome as I got a good feel for the capabilities of the car. Charles was great explaining the driving features. I loved the Brake Hold function and the handling and acceleration of the GLC 300. When I was done I was definitely interested, but was not crazy about the color. Charles then took me to the upper parking lot and found me a vehicle with the color (Black on Black) and features (Exclusive Trim) that I wanted. The vehicle even came with a trailer hitch (which I wanted) but wasn't expecting. When I picked up the car, it was such a pleasant, easy experience. The GLC 300 comes with a lot of technology and Charles sat with me for close to an hour, going over the car internals. Was so helpful to me, paired my phone, went over the various menus in depth, even some of the cool open/close features of the car. Can't say enough about the whole Mercedes experience. Charles was awesome (as were Danny Kaboub and Yatin Kamble) as was the whole Mercedes team I interacted with. The whole team really cares and it shows. Have dealt with other dealerships and nothing has ever come close to this. Due to the technolgy of the vehicle, this dealership has a Delivery Specialist dedicated to going over the abundance of features this vehicle has to offer. I was assigned Jonny Pham and boy was I lucky!!!! Jonny knows everything there is to know about Mercedes Technology. We met for 2 hours, where he went over the various features related to the outside of the car, then started with the interior. He showed me things I never would have figured out on my own, from setting how high I want the rear liftgate to raise, setting up the drivers seat optimum for my height and comfort, various open/close options of the vehicle, etc... We ran out of time and rescheduled for another 90 minutes session. Jonny also provided his contact info for any questions I might have in the future (above and beyond IMHO) I want to take advantage of all the features Mercedes technology can offer and Jonny is definitely the expert in this area. He explains everything in simple terms and before moving on he makes sure you can demonstrate on your own how to use the feature. I strongly recommend taking advantage of Jonnys expertise to fully leverage the many amazing features Mercedes technology offers. He's a truly excellent teacher!!! Thank you to Charles, Danny, Jonny and the entire Mercedes team for such a great car buying experience!! More