Mercedes-Benz of Natick

I am very happy with the customer service and the authenticity of the people here. Hopefully it stays that way here. authenticity of the people here. Hopefully it stays that way here. More

Jonny is such a great guy! He knows everything! The new features are amazing! He is so nice that I can just text him at anytime if I have any questions about the car he always He knows everything! The new features are amazing! He is so nice that I can just text him at anytime if I have any questions about the car he always replied right away! So does Christian! I supposed to meet with another sales person for some reason I met Christian instead. I felt so happy that I actually met Christian. The whole experience was great, efficient and professional. That was the fastest and most satisified auto experience I have ever had. I would strongly recommend Christian and Jonny! If you ever go to Mercedes of Natick, just ask for Christian and Jonny, they will surprise you!!! More

Saena Nikolas was outstanding helping my wife and me in our search for an SUV to replace our Toyota Camry Hybrid. She was honest, polite and put in extra time to help us get a 2014 Volvo XC-90 inspected by our search for an SUV to replace our Toyota Camry Hybrid. She was honest, polite and put in extra time to help us get a 2014 Volvo XC-90 inspected by our mechanic. She was polite, persistent and great to work with at Mercedes-Benz of Natick. We will definitely call her if we see another car at the dealership we're interested in. - Brad and Chris More

Easy to book, excellent communication, convenient location, love having a loaner car. Professional staff from drop off to pick up. location, love having a loaner car. Professional staff from drop off to pick up. More

Very efficient and professional. Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get at other car dealerships. They have definitely taken car sales to a new, much more enjoyable level. My sales person, Vito, was amazing as well as Johnny Pham who took time to train me on all tricks and nuances of the car. Definitely a 5-star review for both! More

When ever I call about my car, they put me in touch with my service coordinator, Scott immediately he gets me an appointment with a loaner car. From the the first person I meet, when I get to the dealship my service coordinator, Scott immediately he gets me an appointment with a loaner car. From the the first person I meet, when I get to the dealship to when I drive it away everyone is so polite, helpful and efficient! A rare find. More

Charles Pitched in when our "regular " salesperson was unavailable. Ee worked with my son and my wife and on a complicated purchase of a C Class and did a fabulous job. He was a true professional = Tha unavailable. Ee worked with my son and my wife and on a complicated purchase of a C Class and did a fabulous job. He was a true professional = Thank you for all the attention and follow through! More

The experience was very good from test drive to car delivery. Very knowledgeable people and very patient. We did not feel any pressure during the whole prosses. delivery. Very knowledgeable people and very patient. We did not feel any pressure during the whole prosses. More

Scott was wonderful . He kept me updated during the service ! He was professional, and knowledgeable, prompt, kind and courteous! I will be back again😀 He kept me updated during the service ! He was professional, and knowledgeable, prompt, kind and courteous! I will be back again😀 More

Great help very attentive to our needs. Worked with our schedule to get things set up. Worked with our schedule to get things set up. More