Mercedes-Benz of Salem

He did an outstanding job troubleshooting and resolving the issue with the van. I have had the fuel smell issue Spence I purchased the van and he found the problem and made sure the cost were taken care o the issue with the van. I have had the fuel smell issue Spence I purchased the van and he found the problem and made sure the cost were taken care of as well. I truly appreciate all the time and effort he took to rest the problem. DALHIA More

Wonderfully service. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. More

4 new tires and a front wheel alignment done to perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . More

Service was great, but one of the staff (Brian) was very rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving a Subaru and wouldn't help her when he key wasn't working. Luckily, a lady staff member (I didn't catch her name) helped her, but the key wouldn't work. Whoever this man is was also rude to my husband when he went back with my daughter to pick up the Subaru. The staff member did not give a good first impression of Mercedes Salem and this experience make me wonder about going back there. More

Service department was awesome… very friendly! !! I got treated right for sure… it was great!! !! I got treated right for sure… it was great!! More

Service Advisor was the best. Technician did phenomenal job. In and out in timely manner. Technician did phenomenal job. In and out in timely manner. More

We just purchased a Sprinter Van from Brian Merrell and we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing was fair and below what most dealers quoted. Dealing with Brian was like working with an old friend. His non pressured approach and integrity was refreshing and I came away feeling that I had a new friend. When it came time to pickup the van Brian and his partner Eli took time to explain all the features and functions of the van. I felt well taken care of and would highly recommend these guys. A few days before picking up the van, I happened to mention to Brian that I was looking particular piece of flooring for the van. A few days later after the sale, Brian contacted me and sent me a link on Craig’s list with the van floor I was looking for. That pretty much sums up the kind of person Brian is. Thank you Brian and Eli for changing my opinion on purchasing a vehicle, the transaction went well above and beyond my expectations. Wishing you much success in you sales endeavors!!! David and Stacey Lang More

Absolutely amazing customer service and professionalism. Best dealership experience I’ve had by far. A+ Best dealership experience I’ve had by far. A+ More

Great experience at Mercedes Benz of Salem! Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are Abel was easy to work with, provided helpful information and assistance throughout the purchase. I would highly recommend this dealership I'd you are considering a vehicle purchase! More

Great service good team, even cleaned inside and out , highly recommend this service center for a prompt turn . highly recommend this service center for a prompt turn . More