Mercedes-Benz of Silver Spring

Perfect ! I researched, called then drove almost 300 miles to find that I made the perfect decision. Chevist Mitchell gets 5 stars from me ! HAPPY BUYER ! I researched, called then drove almost 300 miles to find that I made the perfect decision. Chevist Mitchell gets 5 stars from me ! HAPPY BUYER ! More

First Class Service Chevist exceeded courteousness and enthusiasm as soon as we met him. We came in thinking about leasing a GLC-300 and through his courteous and enthusi Chevist exceeded courteousness and enthusiasm as soon as we met him. We came in thinking about leasing a GLC-300 and through his courteous and enthusiastic attention to detail, we left with one the same evening; even the color scheme we wanted. Never pushy, he guided us to all the positive aspects of the vehicle, as well as some tricky things which we haven't seen before but is quite common in the caliber of luxury that is Mercedes-Benz. Chevist even honestly and patiently explained differences between Mercedes-Benz and Lincoln, another car we were interested in. What especially impressed me was that he didn't throw Lincoln under the bus. Rather he explained what a wonderful car it is and how many people enjoy. Nevertheless, he understood what we really wanted in the end was a Mercedes; he knew before we really knew - a sign of a good salesperson. Finally, he was exceedingly patient with us to highlight all the safety and technological aspects of the vehicle, something we have never experienced at another dealership. Truly one-of-a-kind. Bravo to Chevist for bringing us into the Mercedes-Benz family! Dan & Carolina Reyes More

New C300 orientation with Joseph Robinson Mr. Robinson is the ultimate professional. He was knowledgeable about the cars operation and extremely thorough in explaining and demonstrating the m Mr. Robinson is the ultimate professional. He was knowledgeable about the cars operation and extremely thorough in explaining and demonstrating the many features of the car. I feel a greater since of confidence and security in operating the automobile's outside and inside features and appreciating its beauty and comfort. More

Excellent service I have a wonderful experience & received a excellent service from everyone at your dealership. Joseph Robinson is very good at his job of explaining e I have a wonderful experience & received a excellent service from everyone at your dealership. Joseph Robinson is very good at his job of explaining everything to me, More

Technology Tutorial Joseph did a great job of identifying the issues I was having in understanding how to fully use MBUX. He then provided a great tutorial. Joseph did a great job of identifying the issues I was having in understanding how to fully use MBUX. He then provided a great tutorial. More

Easiest and Most Efficient Car Buying Experience Ever From the moment we walked in to the moment we left, my husband and I were treated very well with no haggling or car dealership "games." We looked at v From the moment we walked in to the moment we left, my husband and I were treated very well with no haggling or car dealership "games." We looked at vehicles, chose one, talked about how much we wanted to spend, and made a deal. We couldn't be happier and now we have an amazing new vehicle. Thank you Marcelo, Terry, and Merlin! Anytime someone I know wants to buy a car I'm sending them your way! More

Excellent My sales representative Ray Goodarzi was extremely helpful and took the time to explain everything to me. He assisted me in finding the most beautif My sales representative Ray Goodarzi was extremely helpful and took the time to explain everything to me. He assisted me in finding the most beautiful dream car, I will be forever grateful to Ray. More

Love our GLS 450 We came in for intention to buy a new car 2019 GLS 450 and after see other options from sale man Edward Moose recommenced and we end up for the pre-ow We came in for intention to buy a new car 2019 GLS 450 and after see other options from sale man Edward Moose recommenced and we end up for the pre-own GLS 450 2017 with fully loaded with better price. He was very friendly and understanding, not pushing like other dealer did. We can’t wait to and looking forward to have this for car. More

Exceptional personalized online buying experience! This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence thr This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence through the online selection, pricing and delivery of my vehicle. What drew me first to working with Lovence was how quickly he got back to me. What made me come back was his exceptional personal service. After making my online selection we exchanged a few couple emails and set an appointment. Lovence greeted at the door. He was attentive and professional and made good use of our time. I was also greeted by Jim Elefantis. Behind the scenes Jim's team ensured my vehicle was ready and my paperwork was complete. It was with this level of precision we expect from Mercedes-Benz that Lovence, Jim and Brad Fischer (Finance) made sure my buying experience exceptional. After we were done with the paperwork, Lovence helped orient me to the features of my new vehicle. He helped me gather my things from my trade-in. Even made sure I had my ez pass. Later that night he checked back with me to make sure I made it home safe and to check if I had any questions. He even helped set me with setting up my Mercedes me App. Thank you, gentlemen! More

All good I couldn’t have had a better experience, Lovence was more than helpful. As I was leaving he took my ez pass stickers off my old window n put them on I couldn’t have had a better experience, Lovence was more than helpful. As I was leaving he took my ez pass stickers off my old window n put them on my new window. Traveled to silver springs from Philadelphia n would recommend anyone to make the trip. More