Mercedes-Benz of Silver Spring

I had an excellent experience at Mercedes-Benz of Silver Spring thanks to Service Manager Tom Rodkey. He truly went above and beyond to make sure my concerns were addressed and that my service experience wa Spring thanks to Service Manager Tom Rodkey. He truly went above and beyond to make sure my concerns were addressed and that my service experience was smooth from start to finish. What really stood out to me was how attentive and professional he was—not just with me, but with every customer in the service lounge. While I was waiting, I saw him personally step in to help several customers, answer questions, and make sure everyone felt taken care of. That level of leadership and customer care is rare to see. Tom’s dedication, professionalism, and willingness to help clearly show that he takes pride in his work and genuinely cares about customer satisfaction. Experiences like this are exactly why I continue to service my vehicle at Mercedes-Benz of Silver Spring. A big thank you to Tom for providing truly exceptional customer service. ⭐⭐⭐⭐⭐ More

The dealership is amazing! Great waiting lounge and other amenities. Service was friendly and accommodating! Great waiting lounge and other amenities. Service was friendly and accommodating! More

The dealership has exceptional customer service. My service professional is Juan Ayala and he is extraordinary! My service professional is Juan Ayala and he is extraordinary! More

James was professional yet friendly and respectful. We were comfortably and felt right away that we were going to make a purchase as a result of talking to him. There was no pressure. We were comfortably and felt right away that we were going to make a purchase as a result of talking to him. There was no pressure. More

The service team is top notch especially, my service advisor Elio. Their approach to car service diagnostics, which includes pictures and videos, are outstanding! advisor Elio. Their approach to car service diagnostics, which includes pictures and videos, are outstanding! More

We were on a road trip passing through Maryland when the air-conditioning on our Mercedes stopped working on a 95 degree day. We stopped in this Mercedes dealership and spoke with Service Manager Tom Rodkey air-conditioning on our Mercedes stopped working on a 95 degree day. We stopped in this Mercedes dealership and spoke with Service Manager Tom Rodkey. Even though we are not a customer of this dealership, Tom saved the day! He was kind, personable, knowledgeable, and was willing to have someone look at our car and change out the clogged air filter for us. Tom is the epitome of customer service! More

I have not used Tonny at this dealership but he was my service advisor at the previous dealership at which he worked. We built a great relationship of trust. he never, ever tried to "over-sale" me and a service advisor at the previous dealership at which he worked. We built a great relationship of trust. he never, ever tried to "over-sale" me and always gave me great advice. He is missed here. I know he will excel here as well. Thanks for your service, Tonny! More

Friendly customer service, knowledgeable about product. Was able to get me out same day quickly. Was able to get me out same day quickly. More

Scott McLaughlin was my service advisor and he was absolutely awesome. He ensured I was informed timely, he was able to answer my questions, and provided me with recommendations and a plan for additi absolutely awesome. He ensured I was informed timely, he was able to answer my questions, and provided me with recommendations and a plan for additional services. More

Today I received Excellent service as always. My service advisor was excellent. I will return for additional services. My service advisor was excellent. I will return for additional services. More