Mercedes-Benz of the Woodlands

Service Department Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about all aspects regarding service and maintenance issues, and is quick to resolve any service issues. Our vehicles are always maintained and repaired to the highest standards at Mercedes-Benz of The Woodlands. Service after the sale is second to none at MBOTW thanks to Richard and his team! More

Smooth and no surprises! My wife and I bought a GLS from MB of the Woodlands and worked with Johnny as our sales person, although several others were involved. They were up fr My wife and I bought a GLS from MB of the Woodlands and worked with Johnny as our sales person, although several others were involved. They were up front, easy to work with, and the entire experience was very smooth. Even when we had one minor issue, they didn't hesitate to jump in and make it right. I would absolutely do business with MBOTW again! More

Yearly Service Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have eve Complete service by their top rated number one staff. Best customer service I have ever experienced. Liz is the best custermer care agent I have ever come in contact with. More

great service and always in a timely manner I like the MB Woodlands the best of any MB dealership I have used in Dallas or Houston. The service writer I have, Mike Lange, has been my service man I like the MB Woodlands the best of any MB dealership I have used in Dallas or Houston. The service writer I have, Mike Lange, has been my service man for years having come from another dealer. He gets me in and out quickly. It is great to have a dealership privately owned to take my car to rather than one of the ones owned by the large multi dealer conglomerates.....you just get better service and more personalized service. More

Compassionate, hard working, leaving no stone unturned Arturo and Kriss patiently LISTENED to what my daughter needed in a vehicle to feel safe enough to drive again (just a week ago she lost her car in a Arturo and Kriss patiently LISTENED to what my daughter needed in a vehicle to feel safe enough to drive again (just a week ago she lost her car in a bad accident). Care and compassion were VERY evident during the entire process. All options were presented. We started off wanting a pre-owned vehicle. We feel in love with one car, then made a complete 180 degree turn, interested in leasing a new vehicle instead. No matter what we wanted and how many times we changed our minds, Kriss jumped immediately to the next scenario: no problem, no judgment, no complaints... pure, unselfish patience. Honestly, the patience and understanding of a father, NOT a salesperson. The entire experience felt like a warm hug!! More

Amazing Experience When my wife and I visited this dealership to look at a used Truck we did not think that we would be treated as well as someone who was going to buy a When my wife and I visited this dealership to look at a used Truck we did not think that we would be treated as well as someone who was going to buy a new Mercedes-Benz. Boy were we wrong. Kevin Dennis and Nic Botusan treated my wife and I like we were the most important people in the world. They really went the extra mile to make sure we were very happy with our purchase. The facilities there are the best in the Houston area with guest waiting area that will blow your mind. Massage Chairs, Big Screen TV, Ice Cream and all of the beverages you can drink. This is the first place we are going to check the next time we buy another car. More

Excellent experience I purchased a preowned s550 from mercedes-benz of the woodlands and Erika Garcia helped me in selecting the car patiently with vast amount of s class I purchased a preowned s550 from mercedes-benz of the woodlands and Erika Garcia helped me in selecting the car patiently with vast amount of s class knowledge. The communication with her was excellent. I like the welcoming gestures of this dealer, it felt like a 5 star hotel service. More

Excellence in Customer Service Combined efficiency and excellence in customer service. Services provided were outstanding that made the visit so much fun. Definitely will recommend Combined efficiency and excellence in customer service. Services provided were outstanding that made the visit so much fun. Definitely will recommend to co-workers and friends. More

This was the best car buying experience we have ever had!! When we decided to pursue a vehicle, we were not looking forward to the usual hassles that we have experienced in the past with other dealerships. How When we decided to pursue a vehicle, we were not looking forward to the usual hassles that we have experienced in the past with other dealerships. However, our experience with Mercedes-Benz of The Woodlands was awesome! There was absolutely no pressure and everyone at the dealership was helpful, friendly and courteous. The dealership was clean and inviting. Our sales advisor, Sammy Mourtoda, was excellent and very knowledgeable. Arturo Gutierrez, the finance manager, and Nic Botusan, the sales manager, were also great to work with.. If we ever pursue another vehicle, we will definitely go to Mercedes-Benz of The Woodlands. More

First use of Express Service Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar Had a great experience using Express Service for the first time. It truly was fast. The dealership experience was excellent as usual. Mark Escobar took good care of me. More