Mercedes-Benz of the Woodlands - Service Center

Liz took me as a first time customer through the process of getting my car serviced. she made it painless, very transparent on the pricing and did not pressure to have anything extra done. the work was comp of getting my car serviced. she made it painless, very transparent on the pricing and did not pressure to have anything extra done. the work was complete much faster than i expected. very good service More

Best service ever. And a fantastic dealership overall it appears from my first trip in. I drove to 3 hours to Conroe from Dallas, and my G63 broke down strangely due to a software issue. Dealership had appears from my first trip in. I drove to 3 hours to Conroe from Dallas, and my G63 broke down strangely due to a software issue. Dealership had a two truck dispatched, and so I did not ride in a two truck they sent a service vehicle with very professional and kind driver. Service Manager dropped what he was doing and got on my problem. As we rolled into dealership, Service Manager was waiting, got me to a top Advisor and vehicle was back in repair with lead mechanic within 5 minutes. Sadly the repairs needed some time, so I was quickly escorted to a shiny new Mercedes Loaner car full of gas and sent on my way home without delay. Amazing. The dealership stayed in communication until repairs were diagnosed and completed, plus a test drive or two to assure problems were resolved 100%. Then...the Service Advisor drove the car, on Saturday night to my home! Picked up loaner and was off. Folks, this does not normally happen as you hear mostly nightmares in similar situations. Thank you Mercedes Benz of the Woodlands! More

Liz is terrific, always professional and friendly! Everyone at Mercedes Benz of the Woodlands’ Service Dept. has always been accommodating and efficient! Always a pleasant experience. Everyone at Mercedes Benz of the Woodlands’ Service Dept. has always been accommodating and efficient! Always a pleasant experience. More

Both Mark and Donald are top professionals who deliver excellent service. They seem to really care about their customers. I love Mercedes Benz of the Woodlands! excellent service. They seem to really care about their customers. I love Mercedes Benz of the Woodlands! More

I love MBOTW! From the moment you drive up you are treated like royalty. Service is prompt and professional. I am always offered a beautiful loaner but if I choose to wait, the lounge is comfortable treated like royalty. Service is prompt and professional. I am always offered a beautiful loaner but if I choose to wait, the lounge is comfortable and beautiful. I love my car and I can’t imagine buying from any other dealership in the future. More

After a 10 year history with Richard Harper at the Lexus company, I was pleased to learn that he was with Mercedes, the Woodlands. When it was time to buy a new car, I called him. He found the car that I company, I was pleased to learn that he was with Mercedes, the Woodlands. When it was time to buy a new car, I called him. He found the car that I wanted in a couple of days and the deal was made. He has made sure that I have had all the support that I have needed during the delivery and any other follow up. He even watched for me when I came in for Service and made sure I had no problem. I will recommend him to any of my friends that want to buy a car. More

This dealership and it's staff take customers 1st priority!! They are there for you all the way till you get your car and go above and beyond. I drive over 70 miles to this dealership for a reason. priority!! They are there for you all the way till you get your car and go above and beyond. I drive over 70 miles to this dealership for a reason. And always been taken care of . More

After I took delivery of my used Lexus LS460, I took it back for some service work and Aaron and his team did a phenomenal job. Super accurate and very accommodating to my needs. I fully recommend this dea back for some service work and Aaron and his team did a phenomenal job. Super accurate and very accommodating to my needs. I fully recommend this dealership. Thank you Aaron, Justin and Martin who made this a wonderful experience. More

Service and customer service was excellent. Gaston was very good to deal with. Facilities were first class though spent little time as provided loaner. That was great for Covid risk avoidance very good to deal with. Facilities were first class though spent little time as provided loaner. That was great for Covid risk avoidance More

Service at MB of The Woodlands is fantastic! Liz is always extremely professional, and gets to know her customers! I'm on my 3rd Mercedes and won't go to any other dealership. always extremely professional, and gets to know her customers! I'm on my 3rd Mercedes and won't go to any other dealership. More