Morris Smith Ford of Leavenworth

Morris Smith Ford of Leavenworth responded

sbrown, we are sorry to hear that you had a poor experience with our dealership. We completely understand your frustration as it relates to the recall for the A-Pillar on your vehicle, but please keep in mind that we are not the engineers who design the vehicle nor the plant who builds them. We are simply the dealer who do our best to take care of customers such as yourself. As you stated in your post, you were told by the dealership that 90% of the time the trim piece will break when removing it for this recall, however you made the decision to move forward with the recall anyway. While it is obviously unfortunate that Ford Motor Company has a national back order on parts (please remember, we don`t build them) we are happy to hear that you were told up front about the potential issues you might have with moving forward with the recall on your Explorer. With that said, we can understand your frustration with Ford Motor Company for not being able to manufacturer the trim pieces as quickly as you would like. We are unsure what you are referring to when you mention that your vehicle was "lost". While we do have a large lot of almost 15 acres and hundreds of vehicles on the ground, vehicles don`t get "lost", especially not several times. We would think if a vehicle was "lost" as you described, both the customer and the dealership would want to call the police to report the vehicle as stolen. However, from your post, that does not appear to be the case. As mentioned, we are sorry to hear that you had issues with the vehicle that you purchased from a different dealership, Zeck, however as we arent the manufacturer, we cant control what recalls come out and when parts become available. However, Morris Smith Ford of Leavenworth will always do what we can to help the customer and make the experience as enjoyable as possible under the circumstances.

sbrown.mne responded

Clearly whoever responds to these reviews has the reading comprehension of a potato. 1) We were not informed in advance that most of the time the trim pieces break during recall service. We found out after they had already broken them, then later found out they were on back order. 2) They absolutely on multiple occasions lost track of my vehicle while they were in possession of it. I wasn’t concerned it was stolen, I just accepted the fact that they were incompetent and called back later. 3) This is the same dealer I bought the vehicle from. Different ownership, same dealer. Final note: It’s now April and I have not been notified that the parts are available. They were supposed to be back in October, and then in January. Most likely the dealership lost the record that they owe me the parts.

Morris Smith Ford of Leavenworth responded

Hi osbaldovilla562, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Robert and we are so happy to hear he could make your car buying experience with us great! We hope to see you again soon. Have a great day!

Morris Smith Ford of Leavenworth responded

Hi Naprairox1990, Thank you so much for your 5 stars we really appreciate it! We are so happy to hear you enjoyed your experience with us on your last visit and we hope to see you again soon. Have a great day!

Morris Smith Ford of Leavenworth responded

Thanks for the 5-star review, Spence! We appreciate your business!

Morris Smith Ford of Leavenworth responded

Hi Michele. We are upset to hear about your experience with your Explorer after purchasing it from us. We ensure our 120-point inspections make every vehicle fit to be sold on our lot. Please contact Jace Grabouski at jace@zeckauto or Whitney Pakenham at wpakenham@zeckauto.com to discuss your vehicle. We look forward to hearing from you. Thank you!

Morris Smith Ford of Leavenworth responded

Sandra, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with Sage and the team! Thank you so much for being one of our valued guests and we look forward to your next visit!

Morris Smith Ford of Leavenworth responded

Thank you for the 5-star review, Mr. Huges! We appreciate you being patent with us. Please let us know if you ever need anything else!

Morris Smith Ford of Leavenworth responded

Hello, thank you for your recommendation and wonderful response to the quality of service Ryan and Richie were both able to provide! Congratulations on your new 2019 Expedition! We are happy that you have a fun experience! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!