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Morris Smith Ford of Leavenworth
Leavenworth, KS
9,391 Reviews
Our Dealership Mission Statement:
The success of our company begins and ends with employee and customer satisfaction. We are dedicated to treating all co-workers and customers with courtesy and respect. We will maintain leadership in our profession with knowledge, enthusiasm, integrity and team work.
The above Mission Statement is very true of our dealership; the employees of Morris Smith Ford of Leavenworth are always here to lend a helping hand and go that extra mile for an extra smile! We want every customer to leave not only happy about the vehicle they purchased but also about the great car buying experience they had.
Here at Morris Smith Ford in Leavenworth, KS we not only believe in treating every customer special, we practice it as well. Our goal here is to make you feel comfortable while you are purchasing your New or Pre-Owned vehicle. For years, having to go purchase a vehicle has been a somewhat dreadful experience at many different dealerships all across the country; however, right here in Leavenworth, KS at Morris Smith Ford of Leavenworth we believe in making the car buying experience as easy & enjoyable as possible. We want to make sure the vehicle you purchase is the right vehicle for you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 95 service reviews
February 05, 2026
108 Days of Delays, Lies, and Vehicle Returned With Undisclosed Safety Defect REVIEW: SERVICE DEPARTMENT - COMPLETE FAILURE Brought my 2014 Ford Focus to Morris Smith Ford on October 7, 2025 for c Undisclosed Safety Defect REVIEW: SERVICE DEPARTMENT - COMPLETE FAILURE Brought my 2014 Ford Focus to Morris Smith Ford on October 7, 2025 for clutch assembly and transmission control module replacement (components covered under Ford class action lawsuit). Standard repair timeline: 2-3 weeks. I got my car back January 28, 2026 - 108 DAYS LATER. COMMUNICATION: NON-EXISTENT Months of ignored phone calls Emails went unanswered Zero proactive updates on vehicle status Had to escalate to Ford Corporate (Case #CXH-06716378-G7Z8K3) just to get basic information No loaner vehicle provided despite 108-day delay UNAUTHORIZED CONTACT WITH FAMILY MEMBER Around December 1, 2025, Morris Smith Ford bypassed both registered owners (myself and my wife Amanda) and contacted our adult daughter to authorize a $200 battery charge. When confronted, owner Morris Smith claimed this was due to "data conversion errors from Zeck Ford." THAT'S A LIE. We purchased this Focus from Sneed Ford, not Zeck Ford. It has never been serviced at Zeck Ford. Morris Smith fabricated this explanation to excuse contacting an unauthorized party. FRAUDULENT "DISCOUNT" CLAIM Morris Smith claimed he provided a "goodwill discount" on the final bill as customer service gesture. THE TRUTH: Service Advisor Richard initially quoted approximately $4,400 for the repair. Final invoice: $4,816.49. That's a $416 INCREASE over the initial estimate, not a discount. Morris Smith falsely represented accurate billing as generosity. VEHICLE RETURNED WITH UNDISCLOSED SAFETY DEFECT Upon starting the vehicle in Morris Smith Ford's parking lot on January 28, 2026 (literally within 2 minutes of pickup), I immediately noticed severe abnormal vibration that was NOT present when I dropped off the vehicle. Independent inspection at another Ford dealership on February 2, 2026 confirmed: Failed motor mount contributing to abnormal vibration. Repair cost: $463.29 HERE'S THE PROBLEM: Transmission removal REQUIRES removing or loosening motor mounts. During 108 days of possession and transmission work, Morris Smith Ford's technicians either: Observed the failed motor mount and deliberately didn't disclose it (deceptive practice) Damaged/collapsed the motor mount during multiple transmission removals (negligent work) Never actually removed the transmission (fraudulent billing) When I demanded Morris Smith Ford cover the motor mount repair due to non-disclosure, Morris Smith refused, stating "we didn't work on motor mounts." But your technicians accessed them during transmission removal and returned my vehicle without disclosing a safety defect. MANAGEMENT CONDUCT: UNPROFESSIONAL Service Manager Zach Smith refused to sign delivery receipt acknowledging my formal complaint Referenced "our attorneys" when asked for simple signature Offered zero apology for 108-day delay Owner Morris Smith sent 11pm email on January 28 about "next steps to retrieve vehicle"... 10 HOURS AFTER I'D ALREADY PICKED IT UP (completely disconnected from his own service operations) Zach Smith now conveniently "no longer employed here" so Morris can dodge accountability ACTIVE COMPLAINTS: Better Business Bureau: Case #24398726 Ford Motor Company Corporate: Case #CXH-06716378-G7Z8K3 Kansas Attorney General Consumer Protection (declined to pursue) Considering small claims court for motor mount repair costs PATTERN OF POOR SERVICE: Check the other reviews RECOMMENDATION: AVOID. Find another Ford dealership for service. Your vehicle, your time, and your safety are worth more than what Morris Smith Ford provides. More
by s_wolfe5
Employees Worked With
Morris C. Smith III; Zach Smith; Richard Hinz
July 20, 2025
Had an issue with my truck, my service advisor Amanda was on top of it. She had everything set for me when i got my vehicle down to services. Was in and out with a loaner in no time. on top of it. She had everything set for me when i got my vehicle down to services. Was in and out with a loaner in no time. More
by Honeycuttb12
Employees Worked With
Amanda
October 29, 2024
This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls was the exterior A-pillar trim. Without having replacement parts on hand, they pulled the A-pillar trim knowing that 90% of the time (they admitted this) that the trim will break. They also "lost" my car several times over following few weeks as I tried to get updates on the various service items needing to be completed. By mid August I was finally able to get my car back. No loaner car, no apologies. And to top it off the A-pillar trim still wasn't available, so I had to drive off with a car that looks like ghetto trash. I was told "late October" for replacements to come in and they would call. It's now the end of October and I had to call them for an update. I'm now being told end of 2024 or early 2025 for the parts to come in and I'll have to drive around looking like trash until then. This dealership was already bad under Zeck, and now it's a complete mess. Don't buy from this dealer, and if for some reason you do I recommend avoiding their service group entirely. More
by sbrown.mne
August 20, 2022
Robert and his co workers did an excellent job on getting me to purchase my new truck me to purchase my new truck More
by osbaldovilla562
April 15, 2022
The lobby was clean and organized I knew where to go to ask questions and everyone was friendly ask questions and everyone was friendly More
by Naprairox1990
November 18, 2020
Ellie was very helpful and knowledgeable. Super friendly and super helpful. Would definitely recommend to assist with your buying needs. Excellent service. 5 out of 5. and super helpful. Would definitely recommend to assist with your buying needs. Excellent service. 5 out of 5. More
by Spence Schaefer
Employees Worked With
Ellie Peery
July 29, 2020
I will never ever purchase a vehicle from Zeck Ford again. We purchased a 2017 Ford Explorer that has been in service more in the 60 days than we have had it. There are $2,000 worth of repairs that the again. We purchased a 2017 Ford Explorer that has been in service more in the 60 days than we have had it. There are $2,000 worth of repairs that they won’t fix a week after our purchase. They are waiting for the OK from a manager who’s on vacation. They sell bad used vehicles and won’t back them. More
by Michele
Employees Worked With
Todd service manager, Gene Sirabella, Jace Grabouski, Sage Herrera
March 22, 2020
Sage took great care of us. It took us a few months to find exactly what we were looking for and he was very kind and patient with us. Never once did we feel pressured to buy. We are super excited to fi find exactly what we were looking for and he was very kind and patient with us. Never once did we feel pressured to buy. We are super excited to find our family SUV and very happy to have found it at our local dealership! Thank you Sage! Great job! More
by Sandrawalk4
Employees Worked With
Sage Herrera
February 18, 2020
Good experience took a little longer than expected , but they where extremely busy late on a Saturday. We had been to this dealership for oil changes before after relocating from New Mexico. Always busy. they where extremely busy late on a Saturday. We had been to this dealership for oil changes before after relocating from New Mexico. Always busy. More
by MrHughes
Employees Worked With
Will Osborn, Rich O'donnell
November 01, 2019
I had a great experience purchasing my 2019 Expedition from Ryan O’Donnell at Zeck Ford! Ryan and his brother Richie provided me with great customer service - going above and beyond while making my buying from Ryan O’Donnell at Zeck Ford! Ryan and his brother Richie provided me with great customer service - going above and beyond while making my buying process fun & easy. I highly recommend visiting Ryan at Zeck Ford! More
by LHerring
Employees Worked With
Other Employees :
Jace Grabouski, Will Osborn, Payton Meek, Ryan O'Donnell, Rich O'donnell
