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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,221 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,221 reviews

January 04, 2025

Spencer was very helpful. Luis and him worked efficiently to quickly get me a great deal and not waste any time. Thanks! More

by POSNERMARK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Prouty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Spencer met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Scott Russo General Manager srusso@niello.com

January 04, 2025

Great service, professional team which is customer oriented and tool the time to explain all repairs needed or coming up as well as service performed. More

by RAULRAMIREZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volkswagen responded

Raul, It's great to hear that Ronald was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 04, 2025

Great service! Explained everything well. They had great customer service. Jacob was very helpful and kept me informed every step of the way. More

by nelukadesilva0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 06, 2025 -

Niello Volkswagen responded

Neluka, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jacob. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 03, 2025

Super friendly and was able to thoroughly explain the services that I had done on my car More

by tristahartman123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Niello Volkswagen responded

Trista, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 02, 2025

Bad communication. No response from chats, phone messages, or emails. This is really unacceptable. Maybe time for a management change? More

by johnhunterwork84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service department
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Jan 02, 2025 -

Niello Volkswagen responded

Hello John, we believe communication is key to our business, I would like more details on your issue so I can assist in handling your needs personally. If you can reach out to me I will make sure it happens! my desk 916-484-5962 my email srusso@niello.com Scott Russo, general manager. thank you

Jan 03, 2025 -

johnhunterwork84 responded

I appreciate the response. Honestly the experience so far with Niello has been pretty bad. The vehicle I bought CPO has had issues since first few days that haven't been able to be fixed. Due to my busy work schedule it's hard to get in for service or repair and I'm always told that a loaner or rental isn't an option. Responses take weeks unless it's responding to reviews. Sadly this is just the reality of my experience. Hopefully this changes soon. Appointment set up. If we can make this right, I will totally change my review status

January 02, 2025

Great service. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. More

by CAROLYNDAVIS4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you, Carolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 02, 2025

Jacob was Awesome in customer service. Car repair was great, ran perfect. Really enjoyed the experience More

by peegeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Jacob and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

Trust this dealership and Travis provides excellent customer service. Up to date on all current issues and very informative on VW's. More

by rwenker251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

There was always great communication. He helped resolved the issue in the best possible way. More

by TWEETY_LUV_05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

Matt was responsive to all my questions and comments and proactive in bringing me any necessary documents. My only disappointment/surprise is that Niello did not clean the car as the dealer for my other More

by CHRISTIAN.FARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you, Christian, for your review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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