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Niello Volkswagen

Sacramento, CA

4.8
1,187 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,187 reviews

September 26, 2024

This is our second car from Niello and both experiences could not have been better! We always receive the best service from the team at Niello VW! Brandon, Logan and Spencer were absolutely amazing, 10/10 More

by LILJESSZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer 5-stars, Brandon 5-stars!, Brandon Balassi
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

September 26, 2024

Professional, courteous and friendly. I would highly recommend Niello volkswagen for purchase of a vehicle and excellent service to family and friends! Above and beyond service! More

by GRANDMARUSSO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2024

Travis was professional and very responsive. He took care of al our concerns in a timely manner and even assisted me with transportation back to the dealership to pick of my vehicle. More

by sgilliland23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Travis here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2024

My service was great as well. Jacob was great and very helpful. He went over the services complete to my car and also the recommendations for future services. More

by Maria Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 26, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Jacob here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2024

Matt was really helpful with the process of getting my car excepted inspected and serviced very on top of things super good customer service, helpful, and even offered to wash the car which I wasn't used More

by robertdkarns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Niello Volkswagen responded

We are very happy Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 24, 2024

The world needs more people like Jacob! !! My service advisor. Jacob went above and beyond to replace the transmission in my 2014 VW passat in half the time and for thousands less than the More

by michelledallimore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 24, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Jacob. We're glad to hear he delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 20, 2024

Always a great experience at Niello VW. Travis was knowledgeable and courteous and notified me when my car's service was complete. I walked around your car lot and had a nice conversation More

by HLANDY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan
Sep 20, 2024 -

Niello Volkswagen responded

Thank you, Howard, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 20, 2024

Great service all around from making the appointment to picking up the completed vehicle it was great! More

by VELOMETRICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 18, 2024

Due to its customer service, I have gotten all my vehicles from Niello for more than 20 years. …and so did my father and so has my daughter. More

by akalisacooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 18, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 18, 2024

Travis a is great Adviser. He listened and suggested what is best for my car. More

by MARIAELENAKNOX72
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Niello Volkswagen responded

Thank you, Maria, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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