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Niello Volkswagen

Sacramento, CA

4.8
1,222 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,222 reviews

September 27, 2024

Best dealership I've ever worked with! I highly recommend Niello VW and any Niello dealership. More

by derrick24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Felts, Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor
Sep 28, 2024 -

Niello Volkswagen responded

Derrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

This is our second car from Niello and both experiences could not have been better! We always receive the best service from the team at Niello VW! Brandon, Logan and Spencer were absolutely amazing, 10/10 More

by LILJESSZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer 5-stars, Brandon 5-stars!, Brandon Balassi
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

September 26, 2024

Professional, courteous and friendly. I would highly recommend Niello volkswagen for purchase of a vehicle and excellent service to family and friends! Above and beyond service! More

by GRANDMARUSSO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

Friendly, quick service. Liked that they washed the car and topped off freon. Nice waiting area. More

by DEBBIE51353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 26, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Debbie, and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

Buying out my lease would have been much more pleasant if I wasn’t constantly being asked/persuaded to also purchase an $8500 warranty that cost them 1/10 of that . Real turn off. Also when I called “finance More

by HEYCINDYBRALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Felts
Sep 26, 2024 -

Niello Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

It might have been 5 stars, especially for Jason, in the service dept, who was great! But I was a little disappointed that I had to bring my Jetta in for a check engine light just a few days after it was t More

by jeanalford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Jean, feel free to contact us at your convenience. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

Jose of Niello went the extra mile for us. Allowed us multiple test drives int he same day, took note of our concerns with the car and attended to them, and stayed 2 hours past their schedule More

by DeeDubs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Soriano , Brandon Balassi
Sep 27, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com

September 25, 2024

Travis was professional and very responsive. He took care of al our concerns in a timely manner and even assisted me with transportation back to the dealership to pick of my vehicle. More

by sgilliland23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Travis here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2024

My service was great as well. Jacob was great and very helpful. He went over the services complete to my car and also the recommendations for future services. More

by Maria Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 26, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Jacob here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2024

Matt was really helpful with the process of getting my car excepted inspected and serviced very on top of things super good customer service, helpful, and even offered to wash the car which I wasn't used More

by robertdkarns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Niello Volkswagen responded

We are very happy Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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