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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,194 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,194 reviews

August 19, 2024

Always fair and trust their service. Great customer service every time I come in. Would definitely recommend their service department. More

by MICHAEL.GORSHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijah Marsh-Macias
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Aug 19, 2024 -

Niello Volkswagen responded

Michael, We are pleased to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 18, 2024

Great communication throughout the service. Travis was extremely responsive and helpful. All in all, a very positive experience! More

by robert.d.bennett.ii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Niello Volkswagen responded

Robert, Thank you! Travis and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 18, 2024

Everyone treated us with respect, and met our needs. The dealership was busy but they kept us in the loop about the wait time for financing and were very professional. More

by SBRANCAMP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Vincent Vail
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Aug 19, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

August 18, 2024

I found that my vehicle concerns were addressed when I pressed. This primarily dealt with continual coolant loss, which a replacement head gasket appears to have resolved. I do appreciate the loaner car a More

by TRUMP916
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 18, 2024

2nd Volkswagen, but first time at Niello Volkswagen. Tevin was absolutely amazing and Alex in finance made the process so smooth. HIGHLY recommend them both and Niello Volkswagen. More

by TIFFANY.NULL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tevin and Alex!
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Aug 18, 2024 -

Niello Volkswagen responded

We are so glad that we had the opportunity to work with you, Tiffany, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

August 18, 2024

The Jetta is a good car but over the past 5 years, it was not the best experience dealing with VW dealerships in Arden or Elk Grove. More

by SAMUEL.YOSEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Aug 19, 2024 -

Niello Volkswagen responded

Samuel, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 18, 2024

Great customer service. Would definitely recommend to family and friends. No pressure into buying which we loved. More

by LISA.ISLANDPRINCESS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hengameh was great
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Aug 19, 2024 -

Niello Volkswagen responded

Lisa, Thank you so much for choosing Niello Volkswagen! Please let Hengameh and our team know if we can be of any more assistance. Scott Russo General Manager srusso@niello.com

August 17, 2024

We have always had good service with Niello and the service writers have been good. More

by redcarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 16, 2024

Very efficient communications throughout the process. Pleasent customer service that is so rare these days. Jason was great. More

by KATBRO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Roger Bybee
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Aug 16, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 16, 2024

Very accommodating and friendly. Keeps you apprised to progress when working on vehicle while providing either a Lyft to a location or providing a comfortable waiting envy. Offer gra More

by emickster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob in customer interface.
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Aug 16, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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