
North Penn VW
Colmar, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I had a great experience with NP VW. The staff was really nice and not pushy At all. Our salesmen Matt went above and beyond to explain everything to us and really took his time to help! The staff was really nice and not pushy At all. Our salesmen Matt went above and beyond to explain everything to us and really took his time to help! More
Pleasant staff. Service video helpful. Communication of services. Comfortable waiting area. Dog friendly! Offered shuttle. Service video helpful. Communication of services. Comfortable waiting area. Dog friendly! Offered shuttle. More
Best experience ever in purchasing a ca. will be back and highly recommend. Thank you will be back and highly recommend. Thank you More
Very professional and knowledgeable. Great staff. I will be back and refer family and friends. Great staff. I will be back and refer family and friends. More
Even with first appointment in the morning service took 3 hours. Service was quoted as taking 60 to 90 minutes. Previous service issue took 5 visits to resolve. Overall not to impressive. hours. Service was quoted as taking 60 to 90 minutes. Previous service issue took 5 visits to resolve. Overall not to impressive. More
I normally deal with Erin or Ken as my advisor, but on the day of my appointment they weren't available, so Jesse was appointed my advisor. He was equally as qualified as Erin or Ken. He was professi the day of my appointment they weren't available, so Jesse was appointed my advisor. He was equally as qualified as Erin or Ken. He was professional and kept me updated on the status of my service. North Penn VW is lucky to have all three of these employees! More
Technician did a great job. Service person was very nice but could not explain what line items were included in the total 4 new tire price when i purchased buy 4 get one free. Service person was very nice but could not explain what line items were included in the total 4 new tire price when i purchased buy 4 get one free. She went into service mgr office 3 times and i received 3 different totals. More
My car was undriveable due to a broken part that was on backorder. They were able to provide me with a rental car until the part came in, which was amazing!!! Every other VW dealer I called told me I was s backorder. They were able to provide me with a rental car until the part came in, which was amazing!!! Every other VW dealer I called told me I was short of luck and would just be stuck with an undriveable car. The only issue I had is that my car interior had what looked like oil/grease splashed in different areas like the front seats and center console when I got it back. I'm not sure if the issue was that the mechanic didn't think to take his dirty gloves off while working in my car? My car wasn't perfectly clean before (typical dirt like crumbs), but I didn't expect to have to spend an hour scrubbing my seats, the center console, and other random spots that I know weren't coated in grease when I initially gave it to them. More
The service department is great. I always get in when I need to & the work is done in a timely manner. The associates at the desks are always friendly & professional. Erin is excepti I always get in when I need to & the work is done in a timely manner. The associates at the desks are always friendly & professional. Erin is exceptional, she goes above and beyond to keep the customers informed about their cars. More
this was the second time I showed up and they didn’t keep notes on why I needed the appointment, and didn’t note I was staying while they worked on my car, which led me to be there all day. It was my third t notes on why I needed the appointment, and didn’t note I was staying while they worked on my car, which led me to be there all day. It was my third trip (1hr drive each way) for the same issue, so that was frustrating. Bright side, Erin was very accommodating and a pleasure to work with. More