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Northside Lexus
Spring , TX
6,973 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel!
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,973 reviews
January 03, 2024
Definitely doesn't feel like a luxury dealership. I wish they had a Sewll Lexus here. You are definitely treated well at the Sewell . Our first car sales associate wasn't as knowledgeable as I wo I wish they had a Sewll Lexus here. You are definitely treated well at the Sewell . Our first car sales associate wasn't as knowledgeable as I would have liked. My 11 uear old son had to bring up and correct a few different things to the associate about the TX that he wasn't aware of. I almost didn't buy the car until my 11 year old found the correct information on the car on his own. I needed my car fully loaded but it would help if there was someone who knew all the ins and outs of this car. We were told it had running boards that could not be removed. However again after my 11 year old son looked further into this he found that the TX doesn't have running boards. Lexus would have lost that Sale if my child wasn't able to get the correct information. When the car arrived it was missing some of the things I asked for that were supposed to be Factory installed . When I call and spoke to my sales associate she informed me that lexus doesn't let you build your own package they actually pick the car out for you and hopefully it has most of want you wanted. Okay so definitely not a luxury dealership brand. Maybe uears ago Lexus was but this was my first experience. Next time I'll try BMW or Audi and hopefully I can get my car fully loaded with all bells and whistles. More
by chamocoet
Verified Customer
January 02, 2024
Mark has been a great blessing and a joy to work with in purchasing two vehicles in the recent months. Even in talking to other non-sales staff, the comments about the outstanding spirit and values of Nort purchasing two vehicles in the recent months. Even in talking to other non-sales staff, the comments about the outstanding spirit and values of Northside Lexus truly stand out! More
by DWELCH3
Employees Worked With
January 02, 2024
Love the dealership. Everything was great and rhe customer service is impressive! They really cater to their customers. I love every minute. Jesse and Darrell were amazi Everything was great and rhe customer service is impressive! They really cater to their customers. I love every minute. Jesse and Darrell were amazing! More
by ellerie_johnson
January 02, 2024
We had the best new car buying experience that we have ever had at Northside Lexus! Everything went so smoothly and the staff, including David, Mike, Caleb, and Ava were a delight to work with!! ever had at Northside Lexus! Everything went so smoothly and the staff, including David, Mike, Caleb, and Ava were a delight to work with!! More
by kimberlywilks27
January 02, 2024
They have a huge selection of cars to choose from. Nice people to work with. Nice people to work with. More
by cmsmith6
January 01, 2024
We had an wonderful experience, the buying process was very smooth, everyone was very friendly and professional. very smooth, everyone was very friendly and professional. More
by oksana.marroquin
January 01, 2024
The staff were courteous, helpful, patient, and accommodating across multiple visits to the show room. accommodating across multiple visits to the show room. More
by Mu
January 01, 2024
Great Service over all! Very clean and spacious layout with Friendly staff for the most part Very clean and spacious layout with Friendly staff for the most part More
by faizalihajiani964
January 01, 2024
'The personnel were very courteous and helpful. The dealership was very clean, and pleasing to the eye. After reviewing my needs and desires, Donnie brought a 2023 Lexus for review and a test dri The dealership was very clean, and pleasing to the eye. After reviewing my needs and desires, Donnie brought a 2023 Lexus for review and a test drive. We purchased the car that afternoon with our questions answered and the car we were looking for when we visited the dealership. More
by TECCLC
January 01, 2024
Overall was ok. . however the process was rushed. I appreciate getting in and out quickly, but it was clear everyone was too busy to spend much time with us from the . however the process was rushed. I appreciate getting in and out quickly, but it was clear everyone was too busy to spend much time with us from the beginning all the way up to the time we drive off the lot. The tech setup in the end was extremely rushed as he indicated he only had 20 minutes which was unfortunate.. Josh was informative and to the point with information. As for the dealership as a whole, this is our first Lexus purchase and expected a bit more time rather than being rushed in and out. More
by lblasdell1
