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Northside Lexus

Spring , TX

4.9
6,983 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,983 reviews

December 10, 2023

While Mr Shotwell made purchasing a Lexus a positive experience, we can’t say the same for Ms Nguyen. Even though Ms Nguyen was aware we were waiting for her, she never acknowledged us or come by to giv More

by RVRTROD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Northside Lexus responded

We appreciate your feedback and are glad to know that Mr. Shotwell made your experience positive at Northside Lexus. We apologize for any inconvenience at the end of your purchasing experience, and we'll address this internally to ensure it doesn't happen again in the future. Enjoy your new Lexus!

December 10, 2023

Erica made the whole experience pain free with excellent communication and service orientation. She answered all of our questions and went over the features of our new Lexus before we left. As someone who d More

by Tschulze449
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Northside Lexus responded

We're delighted to know Erica was able to make your car-buying experience a positive one at Northside Lexus. We hope you enjoy every ride in your new Lexus!

December 10, 2023

The finance guy was lying - said you don't share our marketing info - yet the form we signed says you clearly share with your partners. More

by TERRY61
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesse Busboom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Northside Lexus responded

Terry, I appreciate your feedback and apologize for any confusion regarding our information-sharing policy at Northside Lexus. Please feel free to reach out if you have further concerns or questions about this matter. Thank you, Doug Gilmer - Finance Manager - 281-569-3477

December 09, 2023

Went to this dealer twice to look at SUVs. Could not get helped. The last time the lady in the front called four sales people and all of them were least bit interested in helping. Drove over a More

by cody
Recommend Dealer
No
Employees Worked With
Front desk
Dec 11, 2023 -

Northside Lexus responded

Cody, I'm really sorry to read about your poor sales experience and the lack of assistance you experienced from our staff. It's our goal to provide attentive and helpful service for every guest, so it's disappointing that we missed the mark during your visits. We'd appreciate another chance to assist you properly - if you're open to discussing this further, please reach out to me directly at a time that suits you best. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

December 08, 2023

I sent a question to Melissa and she was able to not only answer it but give me an alternative around the Siri issue. That lady is invaluable! More

by vmurdoch
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
Dec 08, 2023 -

Northside Lexus responded

Thanks for the shout-out! We're glad to know Melissa was able to assist you with your query at Northside Lexus. She's indeed a valuable part of our team!

December 07, 2023

Was a pleasure working with the dealership and look forward to their service department and staff in the future. More

by DEVNOOE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herb Mills III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Northside Lexus responded

We're delighted to know you had a pleasant buying experience with us at Northside Lexus! We look forward to providing excellent service in the future. Thanks for your review!

December 07, 2023

Absolutely the best car buying experience I have ever had! David Trice and Joshua Keough were wonderful to work with...I will without a doubt be a repeat customer! More

by kconner1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Northside Lexus responded

We're delighted to know that you had the best car-buying experience with us at Northside Lexus! Your positive feedback about David and Joshua is greatly appreciated. We look forward to serving you again in the future when the time comes!

December 07, 2023

A first time Lexus customer and I didn’t go away disappointed. John was extremely professional and knowledgeable! At no time did I feel the usual “sales pressure” and “talk down” that many sale More

by simmons_online
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Northside Lexus responded

We're so glad to know that you had a positive experience with John and our team at Northside Lexus. It's wonderful to learn that we could make your first time as a Lexus customer memorable! Thanks for the review, and enjoy your new ride!

December 06, 2023

I recently had the pleasure of working with Steve, a salesman at this unparalleled dealership. From the moment we stepped in, Steve's respectful and genuine approach set the tone for an exceptional expe More

by tsiarski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Northside Lexus responded

We're delighted to know that Steve and our team at Northside Lexus were able to provide you with an exceptional car-buying experience. It's great hearing your feedback about the welcoming atmosphere of our dealership! Thanks for recommending us, we appreciate it a lot!

December 06, 2023

Quality First class dealership with quality trained people. Quality, Service, professional, personal, product, staffing and availability More

by FDW
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Keough
Dec 06, 2023 -

Northside Lexus responded

We appreciate your kind words about our dealership and staff at Northside Lexus! It's great to know that you had a first-class experience with us. Thanks for the review, we're here if you need anything in the future!

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