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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
6,920 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,920 reviews

June 20, 2021

Friendly staff and pleasant environment along with Great customer service In addition to Easy to work with And not to forget Great timely service department More

by GISELE.HUDSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Galindo
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Jun 21, 2021 -

Northside Lexus responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Northside Lexus! Providing an excellent customer experience is our number one priority, so we are happy to see our service stands out to you. Safe travels and have a great day!

June 20, 2021

It was our second purchase here and it was not as good as the first one. Sale was rushed and nothing of new car explained. More

by CMVAUGHN77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2021 -

Northside Lexus responded

This review is a bit disappointing to read. We do strive for informative and accommodating service, and I would be more than willing to speak with you directly and ensure that we answer any lingering questions. Please don't hesitate to give me a call. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

June 19, 2021

Love this dealer shipSales man r friendly and they help Love this dealer ship Sales man r friendly and they help for what u looking for .I definitely recommend to my friends about this dealership and about More

by HARVIR_VIRK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2021 -

Northside Lexus responded

Your kind words mean the world to us, thank you! We're thrilled to hear that our sales team took such great care of you during your visit, and we appreciate you doing business with the Northside Lexus team. Safe travels and come back soon!

June 19, 2021

First class dealership in all respects. Plenty of new car inventory to choose from, in contrast to many other dealerships who have no stock to see because of chip shortage. Negotiated a deal on both the new More

by UZEL106
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Fuller
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Jun 20, 2021 -

Northside Lexus responded

Thank you for reviewing Northside Lexus! We're happy to hear that we could make your vehicle trade-in and purchase a success, and we hope the new ride exceeds your expectations. We appreciate your business and hope to see you again down the road!

June 19, 2021

Randy Covert was amazing to work with! I will definitely refer everyone I know to him. Service was fantastic! Will buy there again for sure More

by kristy.phillips
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
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Jun 21, 2021 -

Northside Lexus responded

Kristy, thank you for taking the time to leave us a review! We are pleased to hear that Randy took good care of you here at Northside Lexus, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

June 19, 2021

Felt like we were a bother. Lacking customer service and friendliness. If application/financing had not been submitted we would have walked away. Will not be back here. More

by netto22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Hovenden
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Jul 06, 2021 -

Northside Lexus responded

I am sorry to hear that my team missed the mark. We want the most for our guests, and I apologize for the way you were treated during your visit. I would appreciate the chance to speak with you to see if there is anything I can do to help make things right. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Nick Christianson - New Car Sales Manager - 281-569-3324

June 19, 2021

I don’t know if I can put into words the incredible car buying experience at Northside Lexus with Eddie Washington. He is a legend, miracle worker and friend. It’s all such a top notch experience all More

by Leana1111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Washington, Brent Penn
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Jun 21, 2021 -

Northside Lexus responded

It was so kind of you to post about your experience with Eddie. Here at Northside Lexus, we strive to deliver a seamless sales process and we are glad that came through to you. We hope that you love your Lexus RX Hybrid!

June 18, 2021

Chase Fisher was able to provide my family and I with the best service. We were all very pleased with how we were treated by Chase and Mr. Dawes. Could not have asked for better service! More

by acevedo.z01la
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Fisher, Hamilton Dawes
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Jun 18, 2021 -

Northside Lexus responded

Thank you for taking the time to review Northside Lexus! It is wonderful to hear that our team provided you with the excellent service that we strive to offer!

June 18, 2021

Ashley Nguyen was wonderful to work with! She was professional and respectful. Definitely no pressure. Ashley went out of her way to answer all of my questions and made sure I was comfortable with More

by huck033
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2021 -

Northside Lexus responded

Thanks for posting about your experience with Ashley. Here at Northside Lexus, we strive to deliver a seamless experience and I am glad that came through to you! Congrats on your new vehicle and drive safely!

June 18, 2021

Prompt, excellent service. Donnie Holcomb is a wonderful salesman to deal with. Marcus Atkins, the finance manager, was very helpful and knowledgeable. I would highly recommend this dealership. More

by hlbounds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2021 -

Northside Lexus responded

Thank you for the outstanding review! We're excited to hear that the Northside Lexus team took such great care of you throughout the purchasing process. It is truly our pleasure to help! Safe travels and come back soon!

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