Phil Long Ford of Denver

Best car buying experience Not pushy. Very friendly and helpful. Both Bob and Tony look out what is best for the customer. Get the customer what they want and need. Not pushy. Very friendly and helpful. Both Bob and Tony look out what is best for the customer. Get the customer what they want and need. More

THE very best dealership experience I’ve ever been through. Contacted a sales representative indicating I was interested in a new vehicle. I was sent photos and descriptions of several vehicles. Upon arriv Contacted a sales representative indicating I was interested in a new vehicle. I was sent photos and descriptions of several vehicles. Upon arrival I was greeted by the appraiser who introduced me to the sales rep. My trade-in vehicle was appraised at more than I anticipated and the price of the new vehicle was an offer I just couldn’t refuse. While processing my loan application with the loan officer my new vehicle was detailed and fueled, ready for me to drive off the lot. By far, the best dealership I’ve ever encountered in my almost 70 years. This may be the last vehicle I’ll ever purchase new, but if not, I’ll be back. More

expensive, too much time, didn't even fix I took it in for my "free' oil change that they offered when I bought the truck. Truck still under warranty . I also needed them to fix the hood whic I took it in for my "free' oil change that they offered when I bought the truck. Truck still under warranty . I also needed them to fix the hood which wasn't popping open, rotate the tires, and most importantly fix the computer screen system that is super super slow and obviously something very wrong with it because even the loner truck they had given me(which was nice) had a very fast working well computer and screen. Well, computer didn't get fixed at all, but they said they fixed it. The tire rotation ended up costing a $150 or so because I had some nuts that were too swollen(because of weather they said) for their wrench to get them off so they had to order me new nuts. Which, having driven an F-150 in Colorado for 15 years, I had never had that happen, or ever heard of that ever happening before to anyone. I felt like I was getting ripped off. Anyways, log story short, they had my truck for a week to do those 3 things, charged me $338, and the computer still takes 5 minutes for me to adjust the climate or put some music on sometimes. But, they were nice people, and the loner truck was nice. But I won't be going back. Thanks Dan More

Made appointment not entered. Set up appointment on line for airbag recall. When we arrived it was not set up. This is the second time we’ve had trouble with the service department Set up appointment on line for airbag recall. When we arrived it was not set up. This is the second time we’ve had trouble with the service department. . They do not return calls. More

Top Flight Experience We had a tremendous experience at Phil Long Ford. Working closely with Sherry Vitale, we found just what we were looking for. Not only that, but the We had a tremendous experience at Phil Long Ford. Working closely with Sherry Vitale, we found just what we were looking for. Not only that, but the purchase process and preparation for taking ownership was simply first class. We were treated with respect, listened to with every question, and were able to receive a premium vehicle at a competitive price. There was no hard sell on "extras" etc., which is almost standard in other dealerships. Every person from start to finish provided excellent customer service. Not only will we be purchasing future Ford products from Phil Long, we will be bringing all our vehicles there for service. More

Ordered a new Ranger Excellent to work with a staff that was very knowledgeable about the new Ranger pickup. I ordered a new Ranger with specific options and I got a vehic Excellent to work with a staff that was very knowledgeable about the new Ranger pickup. I ordered a new Ranger with specific options and I got a vehicle exactly how I wanted it. Riley Tripp was very familiar with the new Ranger after attending a Ford class on the vehicle and Juan Montoya was very helpful in getting me familiar with all the features and electronic items the Ranger has. Patrick Cronkhite was very good at explaining finance procedures and other options available and got the paperwork done in a timely fashion. I would highly recommend Phil Long Ford and the specific people I dealt with. Thank you Greg Strausheim More

great service, great car. from the start, my salesperson was great. no push, which I hate. just good information. I knew from the start what I wanted, and they had two cars from the start, my salesperson was great. no push, which I hate. just good information. I knew from the start what I wanted, and they had two cars which fit the bill. I chose on of those and we talked about pricing , trades, etc. Got the deal done in.no time .....our sales guy, Bahman Namaghi was super. Tied up all the details and I am on the road in a few hours. good place to buy your Ford. More

Satisfied Dustin was very friendly, told us how long it would take. Showed us where the sitting room was and offered us something to drink while we waited Dustin was very friendly, told us how long it would take. Showed us where the sitting room was and offered us something to drink while we waited More

C-Max Recall Having been informed there was a safety recall on the electrical "plug in" rechargeable part for my hybrid I was eager to get this done. Having this Having been informed there was a safety recall on the electrical "plug in" rechargeable part for my hybrid I was eager to get this done. Having this done at the dealership I have used for 20 years seemed the obvious choice. However after several attempts for information it seemed prudent to try Phil Long Ford on Wadsworth in Littleton, Colorado. My car presented a few challenges but Dwayne kept me informed, was extremely pleasant and professional, and got my car to recharge correctly and hold the charge. This included reprogramming. Thanks, Dwayne and Phil Long Ford! More

Regular maintenance Took the car in for an oil change. They did that AND a 27 point safety inspection. All done in less than an hour. Very friendly service rep. They were Took the car in for an oil change. They did that AND a 27 point safety inspection. All done in less than an hour. Very friendly service rep. They were very careful with using plastic guards on the steering wheel, seats, and carpet so as to not get anything dirty during the work. They even topped off the engine fluids for free. Was impressed with the work. More