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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,536 Reviews

4,536 Reviews of Puente Hills Hyundai - Service Center

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August 19, 2024

My service representative was on time and helpful with all my needs for my service. More

by tonireneee2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

The staff explained it kindly and the waiting room was comfortable and nice. I waited because the shuttle didn't run to my house, but they said they would provide service as quickly as possible, and that' More

by KDAILYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Puente Hills Hyundai responded

Thank you for choosing Puente Hills Hyundai for your recent vehicle service needs. We appreciate the kind words about our staff and facilities. Have a great day. PH Hyundai Management

August 17, 2024

I was given an appointment to have my recall on my 2016 Genesis repair but when I got there they told me they did not have the parts. Why did they give me the appointment in the first place? Very disappoin More

by cpark1225
Service Communication
Recommend Dealer
No
Employees Worked With
Jae Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Puente Hills Hyundai responded

Hello Cpark1225, we apologize for the breakdown in communication during your recent visit. Unfortunately, there has been some unexpected delays with parts and the OEM is not informing us in a proper time frame. Thank you for bringing this to our attention. Have a great day. PH Hyundai Management

August 17, 2024

Great Service. Informative. Had the job done sooner than expected. Was able to provide much needed rental during the service period. More

by Harry Ming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Light
Aug 19, 2024 -

Puente Hills Hyundai responded

Sooner than expected is always great when waiting for your vehicle to be serviced. Thanks for the 5-star love. PH Hyundai Management

August 17, 2024

Service was :Courteous, friendly, professional, and prompt. Plus your waiting room was VERY clean, comfortable including the coffee, water, pastries and the TV .. made the wait pleasant! HIGHEST More

by margeverhoorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept: Dealt with “Noah”… the Best!
Aug 19, 2024 -

Puente Hills Hyundai responded

We do our best to ensure our facilities are perfectly cleaned throughout all hours of the day. Thank you for taking notice. have a great day. PH Hyundai Management

August 17, 2024

Excellent services and efficiency. Waiting time is short. The employees are very friendly and politely 👍👍👍 More

by MEILEEKUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
Aug 19, 2024 -

Puente Hills Hyundai responded

Thank you for reviewing our service department and leaving Sean, Jae, and Javer a 5-star review. Have a wonderful week. PH Hyundai Management

August 16, 2024

The staff were kind and courted to me when I arrived. They took my car straight into service to work on the problem. The wait was under an hour and they were kind enough to wash my car too. More

by JENLEUNG235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Puente Hills Hyundai responded

Glad to read that Jae and our skilled service technicians were able to diagnose and resolve the problem with your vehicle quickly. Have a great day. PH Hyundai Management

August 14, 2024

Its a great place. Love my car people so good, fast, know how .see soon More

by DUCKIE9208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Service is decent, waiting time is not, I was told that my oil change will last an hour and 40 minutes, so I decided to wait at the nice waiting room, but it took 3 hours, that’s a lot of time to spend jus More

by Jmuroc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Joey is very friendly, professional and service is fast. Oil change price is fair. Waiting room facilities are comfortable. More

by PSKIM44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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