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Rallye Acura - Service Center

Roslyn, NY

4.8
1,883 Reviews

1,883 Reviews of Rallye Acura - Service Center

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July 02, 2024

Not a problem went in for a state inspection and they did some other things in about an hour. Explain it I check out what took place. More

by roadrunner67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Rallye Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Acura! Charles Ludeman (SVC MGR) 516-625-7777

June 29, 2024

Friendly. Professional. Helpful. Clean. Poor WiFi. Try hard. Did work quickly. Didn’t wash my car. Gave me a car wash certificate which I didn’t get yo use an More

by leslie.wollin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Rallye Acura responded

Thank you for choosing Rallye Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, Leslie, and we hope to see you again! Charles Ludeman (SVC MGR) 516-625-7777

June 27, 2024

They are professionally good and honest . I’ve been with him 15 years . I will be going to stay with another years More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viridiana Apolinar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Rallye Acura responded

Thank you so much, Kevin, for your kind words, and for taking the time to leave us this wonderful feedback! Charles Ludeman (SVC MGR) 516-625-7777

June 27, 2024

There was a small glitch when it came time to pick up my new RDX. The salesman called me to tell me that they had prepped the wrong car. I don’t blame the salesman for this error but I was almost at the dea More

by MCCAFFREYTG
Recommend Dealer
Yes
Employees Worked With
Robert O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Rallye Acura responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Charles Ludeman (SVC MGR) 516-625-7777

June 27, 2024

Chad is the absolute best, represents your dealership service in the best way possible. He is always peasant, caring, kind and very helpful, totally efficient and organized. He is one of the reasons we More

by NGELLER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Rallye Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad met your expectations. Thank you for choosing Rallye Acura; we look forward to having you as a valued customer for many years to come! Charles Ludeman (SVC MGR) 516-625-7777

June 24, 2024

Initial invoice for the car had a $2k mistake (overcharge) on it. Car delivered without paid-for option due to wait for parts. Brought car for option installation, quoted 3 hours. Spent 8 hour More

by karen4984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Wong
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Castrillón
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Rallye Acura responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Stefanie Horn (GM) 516-625-7070

June 22, 2024

Everyone is always very attentive to my questions and concerns. I certainly appreciate the customer service More

by MECAPPELLANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Rallye Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Acura! Charles Ludeman (SVC MGR) 516-625-7777

June 21, 2024

Always trying to give the best experience at a dealership where it is sales or service. More

by WORMSESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Rallye Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Acura! Charles Ludeman (SVC MGR) 516-625-7777

June 17, 2024

Always professional and met all the criteria for a new lease! Helpful and up front with information. More

by jdantonio17
Recommend Dealer
Yes
Employees Worked With
Julio Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Rallye Acura responded

Thanks for sharing about your experience with Rallye Acura. We appreciate your business and hope to see you again soon! Charles Ludeman (SVC MGR) 516-625-7777

June 16, 2024

The dealership is very well-organized. People are polite and efficient with a genuine sense of relatedness and trying to be helpful. Work was done quickly and efficiently. A problem with t More

by PCCOSTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Rallye Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Acura. Charles Ludeman (SVC MGR) 516-625-7777