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Rallye BMW - Service Center

Westbury, NY

4.5
5,279 Reviews

5,279 Reviews of Rallye BMW - Service Center

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December 19, 2024

My entire experience with Rally was satisfying from beginning to end.. l am totally happy for you to provide car service..That’s a first class act👏🏾👏🏾🥰🥰🥰Remember Jesus is the reason for the seas More

by Sharon Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Dec 19, 2024 -

Rallye BMW responded

Sharon, thank you for sharing your experience and kind words about David! We're thrilled to hear that you're satisfied with our service. Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to get in touch. Merry Christmas and peace to you as well! Chris Blanco - Service Manager - 516-833-4862

December 19, 2024

I have always been pleased with the service at Ralley, however on my last visit for brakes I was told I needed rotors at 24,000 miles. This is not consistent with normal wear and tear. I was contacted to More

by BKROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

I apologize for the inconvenience you experienced during your recent visit. It's concerning to hear about the issues with your brakes and rotors, as well as the lack of accommodating customer support on our end. Please reach out so we can address these concerns further. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 19, 2024

Kevin was very helpful and professional during my visit at Rallye BMW. Kevin kept great communication with me and explained very well what is to be done on the vehicle. The car was completed in a timely ma More

by Wacko43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Rallye BMW responded

We're delighted to hear that Kevin and the Rallye BMW team provided you with such a positive experience. Thank you for your kind words and support!

December 18, 2024

I had a great experience working with Bert Vargas at this dealership. He made my dream car happen. He was super friendly, attentive and patient. Bert made the entire process run smoothly which made me feel c More

by TJABLONSKI1
Recommend Dealer
Yes
Employees Worked With
Bert Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Rallye BMW responded

We're delighted to hear that Bert made your experience at Rallye BMW so positive! Thank you for recommending us, and enjoy every moment with your dream car!

December 18, 2024

I have watched this dealership, get worse and worse over the years, buying three cars from them, servicing them there. Even as a loyal customer they gouge you for service. Towards the end, they were relega More

by GUPPUSMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

Thank you for sharing your feedback. It's disappointing to hear about your experience, especially as a loyal customer over the years. We strive to provide exceptional service and it's clear we fell short in this instance. Your comments are valuable and will be taken into consideration as we work on improving our services. If there's anything further you'd like to discuss, please feel free to reach out directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 18, 2024

Always professional. Always a good experience. Although I live near competitor worth the drive to Rallye BMW. Carol is awesome. More

by CRGarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Rallye BMW responded

We're delighted to hear that Carol and the Rallye BMW team made your experience worth the drive! Thank you for choosing us, and we look forward to serving you again in the future.

December 18, 2024

Very pleasant experience, profesionalism and curtoazie. I will return any time I will need my car serviced. Thank you Team More

by daniel@cfxusa.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Rallye BMW responded

We're delighted to hear about your pleasant experience with our team at Rallye BMW! Your kind words on professionalism and courtesy mean a lot to us. We look forward to welcoming you back for any future service needs!

December 18, 2024

Adam and I believe it was Gen we’re both outstanding from start to finish. I would highly recommend these employees are hard working, dedicated and self starters. Thanks for a wonderful experience More

by mark.reisig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gen?- lovely on the phone and set appt , Adam Romano
Dec 19, 2024 -

Rallye BMW responded

Thank you for sharing your positive experience with Adam and Gen at Rallye BMW, Mark! We're delighted to hear they provided outstanding service from start to finish. We appreciate the recommendation and look forward to serving you in the future!

December 18, 2024

Kevin was courteous and professional during my appointment. I previously reached out thru text about an issue with remote start and he was able to guide me to correct the problem. More

by mich12vball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

We're delighted to hear that Kevin provided courteous and professional service during your visit at Rallye BMW. It's great to know he could assist you with the remote start issue through text as well! Thank you for sharing your experience.

December 18, 2024

Very disrespectful and pushy. Rushed me through the deal without even proposing a test drive or to come see car before hand. As a result my registration was accidentally linked to More

by Mkhodz92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Thomsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Lindsay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Rallye BMW responded

It's concerning to hear about your experience, and I apologize for any disrespect or pressure you felt during the process. We strive for a respectful and accommodating approach with every customer, so this feedback is important to us. Please reach out if you'd like to discuss this further or need assistance resolving any issues related to your registration. Thank you, Danielle Dewling - General Sales Manager - 516-833-4850

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