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Rallye BMW - Service Center

Westbury, NY

4.5
5,267 Reviews

5,267 Reviews of Rallye BMW - Service Center

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April 13, 2025

Richard is the best service advisor! Always a pleasure to work with, very helpful and knowledgeable. More

by ABDULLM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Rallye BMW responded

Thank you for this great review of Richard and the team at Rallye BMW! Have a stellar day!

April 12, 2025

Car went in given issues with radio going on and off, sun roof opened on it’s own, heated seats didn’t work etc. The Day after I picked up the car, I opened the trunk and the radio went on and the heater sea More

by DAPPEL4
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Anthony Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Rallye BMW responded

It's concerning to hear about the ongoing issues with your vehicle and the lack of follow-up from our team. We strive for timely communication and effective solutions, so I apologize for any inconvenience you've experienced. Please reach out directly at your earliest convenience so we can address these concerns promptly. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 12, 2025

Brandon always does a great job of customer service. He goes out of his way to make sure everything is taken care of. More

by JOSEPH.WEINHOLTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Rallye BMW responded

Joseph, we're delighted to hear that Brandon consistently provides excellent service at Rallye BMW. Thank you for sharing your experience with us!

April 11, 2025

Brett was awesome! He was very informative and gave me frequent updates on my vehicle. Thank you ! More

by Julia Landecho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Rallye BMW responded

There is nothing better than a great review. Thanks for giving Brett and Rallye BMW your business, Julia!

April 11, 2025

Not worth getting a car here because the service department is the worst. Don’t support Rallye. More

by OllieTheAussie
Recommend Dealer
No
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blanco
Apr 12, 2025 -

Rallye BMW responded

We're known for our five-star service and I regret that we didn't live up to that standard here. I'd like to investigate your feedback further. I am going to search for your contact information, but in the meantime, would you please reach out to me when time allows? Thank you, Chris Blanco - Service Manager - 516-833-4862

April 10, 2025

My vehicle needed to be at the service station for several weeks while the replacement part was shipped. Dennis was very helpful in arranging transportation to and from my home and making arrangements More

by MCALLE08
Recommend Dealer
Yes
Employees Worked With
Dennis
Apr 11, 2025 -

Rallye BMW responded

We're thrilled to hear that Dennis was able to assist you with transportation and rental arrangements during your service at Rallye BMW. Thank you for sharing your experience!

April 08, 2025

They have great service and are always helpful. The staff is also friendly and knowledgeable. More

by JDARREN2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Rallye BMW responded

We are grateful for your review. Thank you from all of us at Rallye BMW!

April 08, 2025

This Dealership is way too busy. That is the problem. The people are very nice More

by gnbutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Lindsay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Rallye BMW responded

It's hard to hear that you didn't receive the five-star service we expect for all of our guests. I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I have listed my contact information below and hope to hear from you. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 07, 2025

My car is brand new and I had an indicator light up that there was a problem with the drivetrain. Jason got me in the following day and had the car looked at within 24 hours. He understood that there was More

by redrandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quillupangui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Rallye BMW responded

We're so glad to hear that Jason was able to assist you promptly at Rallye BMW, especially with the storm approaching. It's great knowing our team could get your car back on the road quickly. Thank you for sharing your experience!

April 06, 2025

The service adviser is not the problem, the staff and the dealership it self is unprofessional. I have picked up my vehicle multiple times and my vehicle was left in disrepair, with items broken and now left More

by DESIGNINGWITHMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tibbals
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Rallye BMW responded

It's disappointing to hear about your experience with our dealership. We strive for professionalism and quality service, so it's concerning that we've fallen short in this instance. We'd like the opportunity to address these issues directly and make things right for you. Please feel free to reach out at your convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

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