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Randall Reed's Planet Ford
Humble, TX
3,327 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,327 reviews
April 24, 2026
Extremely disappointed in the purchase of the Bronco. I noticed the following day a dent in the panel. Came back in and was immediately told to go to a body shop because if I asked Ford to do it, they wo I noticed the following day a dent in the panel. Came back in and was immediately told to go to a body shop because if I asked Ford to do it, they would have to charge. I understand that it’s a certified pre-owned vehicle, it would have been nice to have that disclosed on purchase of the dent. I purposely chose to come back to Ford for the customer service and it’s been lacking ever since. More
by ccleve520
Verified CustomerEmployees Worked With
April 21, 2026
I was excited when I was able to buy my 2020 Raptor. Just owning a Ford Raptor meant something to me. I was told multiple times the truck had a passed a “multi-point inspection”. The day I looked at it. Just owning a Ford Raptor meant something to me. I was told multiple times the truck had a passed a “multi-point inspection”. The day I looked at it. I brought to the attention of my salesman that there was some fishing line wrapped around the drivers side CVs axle. He said it would get taken care of. The rear passenger door also said it was open. Which caused the puddle, cargo, and license plate light to stay on. He said it was freshly detailed. It had dirt in every crevice. My guess it was just a drive through car wash and some guy that didn’t care. Overall I’d say he was a great salesman. I bought the truck. The finance guy was good. Got me a great deal. And the guy that finalized the deal was cool and in a rush. I’ll give Randell Reeds dealerships the names but not on here. They fixed the door. I had to remove the fishing line. It’s all about principle. I thought customer service was important. More
by chagan0311
Employees Worked With
Steven bishop
April 20, 2026
Richard Fuller is always great to work with. He is knowledgeable and kind. Overall, the build is clean, neat and everyone is nice. Great experience again!!! He is knowledgeable and kind. Overall, the build is clean, neat and everyone is nice. Great experience again!!! More
by JAMIE64
April 18, 2026
If it had an option for ZERO stars that’s exactly what I would have chosen. The vehicle I purchased had some things that needed to be fixed (moon roof fabric was hanging, windshield was cracked, the under c would have chosen. The vehicle I purchased had some things that needed to be fixed (moon roof fabric was hanging, windshield was cracked, the under carriage splash shield was all duct tape) and I was promised that these things would be fixed. I was also promised GAP insurance. Shortly after I purchased the car the 3 gentleman that I worked with no longer were employees there. For 8 months I called and left messages, sent texts and emails with no response. I even provided all the proof that these things were promised. My payment is at $700 a month. It wouldn’t cost them hardly anything to fix these things. Maybe it was because I’m a female but who knows…. But I’ve come to find out that car salesman are con artists at its finest. And come to find out I’m not the first female they have done this too. More
by clrobinson633
Employees Worked With
Frank, Jesse
April 17, 2026
Everyone here was great all around I have a very great experience no complaints at all experience no complaints at all More
by lilliebrimmer
April 13, 2026
Hector’s knowledge and customer service was excellent from beginning to end and we will continue to purchase our vehicles there! from beginning to end and we will continue to purchase our vehicles there! More
by jcrutison
