Randall Reed's Planet Ford

For starters, I dropped off my truck at the dealership at the appointment time and the next day I got a text message saying that I had missed the appointment. My vehicle had 49,+++ miles on it and I had disc the appointment time and the next day I got a text message saying that I had missed the appointment. My vehicle had 49,+++ miles on it and I had discussed with the service writer that it was going in for its 50k service. Unfortunately somehow that got lost in the translation because my Ford app is still telling me that I am overdue for my 50k inspection... This is because someone forgot to input my milage in the service records... Poor Service Writing, and not to mention after doing the recommended paid services, I still had to pay for a carwash?!?! Shouldn't a basic wash be provided when you pay for service? Anyways after 4 days for a simple 50k mile inspection I finally got my truck back. After they figured out where it was... Oh, and the truck was brought to the quick lane and none of the "work" was done in the service department, which was disappointing because I used to work with Quick Lane employees and I know their standards/process! More

I enjoyed the complimentary pick up and drop off service. The whole process was quick and efficient. The whole process was quick and efficient. More

Absolute best salesmen here! Will be my go to dealership and highest recommendation to anyone looking to get a vehicle! Will be my go to dealership and highest recommendation to anyone looking to get a vehicle! More

Low hassle! Great deal! Ken Riley at Planet Ford Humble is the best!! Very knowledgable! Great deal! Ken Riley at Planet Ford Humble is the best!! Very knowledgable! More

I emailed them exactly what I wanted and they delivered. I got a lease priced better than any other dealer. I got a lease priced better than any other dealer. More

Dropped my 2024 explorer off twice. Each time had it over a week and did not fix the issue. Currently still not fixed and looking for another ford dealership that can fix the issue. Fir Each time had it over a week and did not fix the issue. Currently still not fixed and looking for another ford dealership that can fix the issue. First drop off had it 7days replaced what thought to be cause. Light and code warning came back. Called scheduled to drop it off a second visit while out of town and 6 days later car had barely been looked at. Had no choice but to pick it up, as it’s my wife’s only transportation while I had to go out of town. For a customer that has bought 6 vehicles from planet ford humble, felt as my business or issue did not matter. Hopefully I’ll have a better experience at another dealership service department. More

Service on my truck was done quickly and I’m very pleased with the results with the results More

Good experience as expected. Appreciate the effort that went into finding these trucks that I’ve both over the last 6 weeks. Appreciate the effort that went into finding these trucks that I’ve both over the last 6 weeks. More

Everyone is so very nice. My salesman, Mr. Ken Riley took care of me again, with such caring & respect. My salesman, Mr. Ken Riley took care of me again, with such caring & respect. More

Great service. Friendly personnel. Clean restrooms. Nice waiting room. Knowledgeable service technician. Very courteous service writer. Friendly personnel. Clean restrooms. Nice waiting room. Knowledgeable service technician. Very courteous service writer. More