Randall Reed's Planet Ford

Ken our sales rep was great to work with. Attention to detail and prompt follow-ups! Attention to detail and prompt follow-ups! More

Service was great to purchase. But the post sell with the trade in was horrible. And missed payments on my account But the post sell with the trade in was horrible. And missed payments on my account More

The staff worked really hard to accommodate all of my requests. They remained up beat and positive throughout the processs. requests. They remained up beat and positive throughout the processs. More

Worked with me and understood what I wanted when buying a new vehicle with them a second time around new vehicle with them a second time around More

I Have enjoyed the buying experience and the great service on my new 2025 f150 service on my new 2025 f150 More

Great dealership that was helpful all the way through the process of buying a new car process of buying a new car More

Met my needs and my expectations. Pamela is the best, friendly, attentive! She’s a sweetheart! Pamela is the best, friendly, attentive! She’s a sweetheart! More

The sales department and service department were very courteous and did a great job attending to my needs. courteous and did a great job attending to my needs. More

bent over backwards to make a deal . .. did not negotiate and told salesmsn price was not my concern, vehicle (hybrid) is....salesman said all his hybrid's were Mavericks and he staged on .. did not negotiate and told salesmsn price was not my concern, vehicle (hybrid) is....salesman said all his hybrid's were Mavericks and he staged one at the sales door - walked around and noted i did not see a Maverik badge - he said come to rear and pointed to a small badge at lower right rear that I could not see - poor eyesight ...he then said more were on the lot so we drove around ... at no time did he say these vehicles were not Mavericks... one was of some interest but in had a moonroof and black painted wheels which I DID NOT WANT ... he then tried to sell me for at last the 3'rd time a unit in a customer's possession that went belly up and assured me it was EXACTLY what I wanted including wheels ... I reluctantly agreed to look at it but needed to inspect BEFORE purchase...salesman left and returned with a small post-it note with a price on it for us to take to your financial rep ... he had me sign some papers which i had no time to read... then salesman said he would get the vehicle back for my inspection and begged me to close the deal before month-end ...this i did not want to do with Halloween --- I relented and drove to your shop that next evening wth check in hand - upon arrival salesman asked to hold check while I inspected vehicle ..a big mistake as he disappeared and had the check processed BEFORE I inspected vehicle. Walked around vehicle then he told me it has a moonfoof (same color as body and undetectable w/ my color blindness). I DID NOT want the moonroof and at no time did he tell me the vehicle was NOT A MAVERICK!. We left to return my rental car and deliver the vehicle to my home w/o any contact with your financial person and no Biil of Sale, etc (got after many requests 3 weeks later). Only found out vehicle was an Escape and not a Maverick when I contected my insurance company. Manager said he could not refund moonroof cost because vehicle purchased previous month (10/30/25).although Bill of Sale says 10/29 which I did not get until 3 weeks later and many requests. Signing-off but there is more unsatisfactory dialog and actions that i would be pleased to discuss including outragious cost for custom upholstery. More

Great Service Matt was great to work with all sales team were very nice Great location were very nice Great location More