Randall Reed's Planet Ford

Jeff Sayers was great on keeping us updated the entire way for the recall on my mom's car. way for the recall on my mom's car. More

Good inventory and the salesman was knowledgeable about the vehicle. No pressure to purchase. Satisfied. the vehicle. No pressure to purchase. Satisfied. More

In June 2025, we brought our car to Planet Ford 59 for an oil leak. We paid around $1,700 to have the oil pan and gaskets replaced. When we picked up the car, the mechanic/service advisor literally told us t oil leak. We paid around $1,700 to have the oil pan and gaskets replaced. When we picked up the car, the mechanic/service advisor literally told us the car was in “amazing shape” and that we should hold on to it. Fast forward 4–5 months later (November 2025), we noticed a very small, slow leak and brought the car back — still within the timeframe where any competent mechanic should remember or stand by prior work. This time, they kept our car for 7–8 days, barely communicated, and then told us the cam shaft needed to be rebuilt for a jaw-dropping $10,000. Let me be clear: If the engine supposedly needed a rebuild, why wasn’t that caught just a few months earlier when we brought it in specifically for a leak? Why were we told the car was in great condition? Did they even look at it?Honestly why did pay over 1700.00 not to have all our gaskets replaced. When we finally picked the car up, it looked like it had just been sitting outside collecting dust and dirt, untouched. We decided to get a second opinion a few weeks later. Guess what the real problem was? 👉 A cam shaft GASKET. That’s it. Total cost to fix at another shop: $203 (parts and labor). Not $10,000. Not an engine rebuild. A gasket. Planet Ford 59 either: •Completely misdiagnosed the issue, or •Intentionally tried to scare us into an outrageous repair. Either way, it’s unacceptable, dishonest, and predatory. More

Sales only cares about earning a commission not working with the customer to find the perfect car the customer is looking to purchase. I was not treated with respect but was talked down too as they tried with the customer to find the perfect car the customer is looking to purchase. I was not treated with respect but was talked down too as they tried to push me into signing paperwork on a car that was not what I was looking to purchase even though I had more than enough for a down payment and already approved for a loan from my credit Union. More

Very Satisfied with my experience at Planet Ford in Humble. No complaints. Nothing but positive things. Humble. No complaints. Nothing but positive things. More

Excellent personnel service and excellent management. Thank you for giving us your excellent service and attention. Thank you for giving us your excellent service and attention. More

The service department is awesome and especially thanks to Mr. Shane who got my car out quickly. Also many thanks to the management. Mrs. Heather I believe made a cup of coffee and showed me to the custome to Mr. Shane who got my car out quickly. Also many thanks to the management. Mrs. Heather I believe made a cup of coffee and showed me to the customer lounge where I was able to grab a bite to eat and do some work done. More

Great service! Good communication. Great little cafe to grab a coffee in. Beautiful dealership. Great location. Good communication. Great little cafe to grab a coffee in. Beautiful dealership. Great location. More

We love our new Ford Ranger XLT. ..our salesman Matthew Henry was great helping us navigate choices in different vehicles...Samuel Rebollar helped us work out the financing, warrantie ..our salesman Matthew Henry was great helping us navigate choices in different vehicles...Samuel Rebollar helped us work out the financing, warranties, etc...All of their help was fantastic and greatly appreciated...this our 3rd Ford from Randall Reed in Humble and I'm pretty sure it won't be the last...highly recommended... More

Best car buying experience before, during, and after the sale. My sales person Karen Rios was not pushy like most salespeople; it was just perfect. She took the time to listen to my needs and preferences, p sale. My sales person Karen Rios was not pushy like most salespeople; it was just perfect. She took the time to listen to my needs and preferences, providing valuable insights without overwhelming me. From the moment I walked in, the atmosphere was welcoming and relaxed. Karen patiently answered all my questions and guided me through the various options available. Her knowledge about the vehicles was impressive, and she made sure I felt comfortable with my choices. During the test drive, she encouraged me to take my time, ensuring I really felt the difference in handling and comfort. After I made my decision, the financing process was smooth and transparent, with no hidden fees or surprises. Even after the sale, Karen followed up to ensure I was satisfied with my new car and offered assistance with any questions I had. It was clear that customer satisfaction was her top priority. I would highly recommend this dealership to anyone looking for a stress-free car buying experience! More