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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,368 Reviews

1,368 Reviews of Randall Reed's Planet Ford - Service Center

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July 11, 2025

Called in advance to discuss my rims are pealing off and told to come in to warranty out my rims. Get there a few days later and told my rims are not under a warranty. Of course I was not happy about the co More

by Eddie
Recommend Dealer
No
Employees Worked With
Can’t remember the guys name over
July 11, 2025

The dealership sold me a truck with a transmission issue and were no help.they kept telling me the same thing and there costumer service was one of the worst I have experienced from a dealership More

by guillermojasso667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Riley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McKinnon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Guidry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan (JP) Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndi Sage - Walker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
July 10, 2025

Both Derek and our financial person Billy were great . . they are great asset to this company. More

by SUAREZFATIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek
July 09, 2025

Great job repairing and replacing the brakes on my 2014 ford mustang. Truly appreciate the communication and professionalism during the process. More

by spill61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Vickers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Mobile service with Anthony was excellent, he was on time and did the warranty service super fast. More

by Ben J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
July 07, 2025

Great service. Jose is always so attentive and kind. The team got me out as soon as possible. More

by WZDERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Great place to buy or service your vehicle great atmosphere very customer satisfaction oriented love me some planet ford More

by johnaillsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Jeff Sayers was more than helpful. He did a great job. My issue was the difficulty getting a loaner vehicle. Jeff did what he could, they just aren't available. I had to wait a couple More

by leehasselmeier
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Sayers - excellent
July 02, 2025

Emanuel was very helpful and knowledgeable about all my concerns. Great customer service. Thanks you Evan❤️ More

by LJONES70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blain Black
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Collision department made my 8 year old truck look brand new after my accident! They communicated well thru out the entire process More

by RSA2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Lona
5.0
This rating includes all reviews, with more weight given to recent reviews.