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Rick Case Volkswagen
Davie, FL
284 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 284 reviews
September 16, 2020
From the moment, I called and spoken with Ken. Everything started going smoothly from speaking to Nick to the closing of the deal with Gregory. The customer service, response time I could not be any happie started going smoothly from speaking to Nick to the closing of the deal with Gregory. The customer service, response time I could not be any happier with the choice of leasing my new Tiguan with Rick Case. They kept their words and when I went to sign the lease, everything was as we discussed over the phone. Thank you again and I will be referring more friends and family over. Yesenia Diaz More
by yessy1014
September 15, 2020
The sales representative was amazing and smart , explained everything in details , plus very good energy coming from her , her name is Claudia , thank u so much to get me the best car I just love it explained everything in details , plus very good energy coming from her , her name is Claudia , thank u so much to get me the best car I just love it 😍 More
by Ahmedassem1
September 14, 2020
Service was very nice, finance take long as usual but overall very good, did test, very patience with indecision. Sales actually explain all the new things for the car,etc overall very good, did test, very patience with indecision. Sales actually explain all the new things for the car,etc More
by Paulinacevallos
Employees Worked With
Victor Mejia
August 30, 2020
This is my second time getting a lease car at this dealership, my son, and daughter-in law. We are glad we have Rick Case as our dealership. Keep up the good work. dealership, my son, and daughter-in law. We are glad we have Rick Case as our dealership. Keep up the good work. More
by ysalem
July 02, 2020
I took my car in for service today because the low oil light indicator came on. I havent even reached the miles for my first oil change. I dropped of early before work and picked up after work. I was tota light indicator came on. I havent even reached the miles for my first oil change. I dropped of early before work and picked up after work. I was totally disappointed the Rick Case service. I picked up my car and it was filthier than when i had dropped it off. I had to wait about 20 minutes even before the car was found somewhere on the second floor and brought to me. It totally made me think that my car wasnt even looked at. I just feel like they just hit the reset button and off the car goes. I am seriously concerned about my safety and that of my family. I really do hope oil was added if it was low which i dont understand how that can be on a 2020 vehicle. I give the service department a zero review as they didnt not fulfill my expectations. I will not recommend this dealer to purchase a new vehicle yet alone to use the service department. More
by dianalema
Employees Worked With
Service Department
May 08, 2020
Awsome service! Every issue was solved. Excellent people skills. The only thing I do not like is that I have to write at least 25 words. skills. The only thing I do not like is that I have to write at least 25 words. More
by juakus
Employees Worked With
May 01, 2020
Was surprised at how fast they were able to complete rather complex services and inspections. Everything seems to have been done correctly and I am very satisfied :) rather complex services and inspections. Everything seems to have been done correctly and I am very satisfied :) More
by Ryan
Employees Worked With
Luis Santos
April 30, 2020
Rick Case VW is always truthful and follows through with on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. More
by Mays1
April 27, 2020
Mauricio was wonderful to work with. He was very patient and very well informed on the vehicle. His service extended past the transfer of vehicles as he continued to follow up to let me know about lease tu and very well informed on the vehicle. His service extended past the transfer of vehicles as he continued to follow up to let me know about lease turn in on my previous car. More
by JR2266
Employees Worked With
April 21, 2020
My car wound start the night before and called the service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by 1:30pm. Excellent service and attention. You have a customer for life. More
by enbueno
Employees Worked With
